โรงแรมและที่พักอิซาเบล เด ตอร์เรส

"The hotel is relatively new and beautiful. There were a few hiccups that were problematic our first room the air conditioner didn't work and then bumped us into a junior suite which was an upgrade from we originally had but then there's no water pressure and no hot water the first night. They finally managed to figure out how to get us hot water but it was intermittent and would come in and out during the time there. The mattress was hard as a rock and definitely needs a mattress topper. But...

"The room was being cleaned as we arrived and not deep cleaning. The staff didn’t speak any English so it was hard to discuss anything. The water didn’t work at all during our trip and we let them know at 8:30 pm and didn’t have water until morning. One of the beds didn’t have any covers. We put a complaint in and never heard back. The place is beautiful and great location. "

"yutyututy"

"This was a great property!!! Everyone was so nice and helpful!!! Marvin is the greatest person ever!!! He is a true sweetheart!!! Can’t wait to return. They have the most peaceful beaches!!!😘😘😘"

"overall good experience"

"Expedia debe saber que este hotel me canceló la noche antes, diciendo que no tenían disponibilidad por whatssap, luego de yo tener todo listo, así que salí temprano al otro día porque nunca vi que expedia me cancelara y volví a comunicarme y me dijeron que no había habitación , tuve que parar en la carretera y reservar otro lugar . Esto nunca me había pasado . Expedia usó mis créditos en dinero y lo perdí, porque no lo pude usar en mi otra reserva. Esto es irrespetuoso y entiendo que esta...

"This will be our go to place to stay. Beach:fabulous. Staff:April and Sam are fantastic and all staff are amazing. The beach and swimming: amazing! See you next year. "

"Overall, I had fun. I would go back again."

"THIS WAS ONE OF THE NICEST HOTELS I HAVE BEEN IN IN TH DR. RUEBEN AND HIS STAFF WERE EXCEPTIONAL.ROOMS WERE CLEAN,FOOD WAS GREAT, AND AMBIANCE WAS IMPECCABLE. WOULD DEFINITELY STAY HERE AGAIN."

"Very confortable and the staff is very good, I will definitely come back."

"I had to leave after the first night, the room was very dirty, unsanitary and even dangerous. Shower head full of mold, the floor was very dirty black, hot water was on and off, there was not light, walls very dirty, I couldn’t even shower that night, microwave was horrible filthy, bathroom didn’t have curtains and people from the beach were able to see me even though it was the third floor. the hallway and stairs outside the property didn’t have light at all which made it hazardous, I wanted to...

"Excelente Alojamiento, fácil de extender el ckeck-out"

"Clean room, great staff, family friendly hotel"

"This brand new development is in excellent condition, the swimming pool is amazing and free parking. The area is extremely safe in a gated community, however, they still provided security guards just to make you feel safe even though it’s not needed. Plenty of great local restaurants and beaches. Everything was provided, the bed was very comfy and all the furniture was brand new and only 5 minutes from Ocean World. I’m definitely coming back! "

"The property is heaven, the view is amazing the serenity, peace and comfort is unique, The people are very friendly, kind and always willing to help and guide you, I highly recommend Villas Esmeralda in puerto plata is a paradise."