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"Through Expedia, I've been able to secure several nice stays for budget prices. This was a different, inferior experience. They tried to make it seem 'economy' .I was annoyed by automatic messages from 'Harry' telling me to text after 2 for a code, when check in started and when I'd arrive by pre-arranged means. I needed to swiftly check in but when I texted a little earlier to ensure my instructions arrived on time, I got an immediate response "19 mins and counting!" Then, when in the adjacent...

"The staff at all levels were helpful & friendly. They resolved my late arrival without an issue & provided an excellent breakfast in the morning. It is a pity that the bar closes at 22:00 but that is my only concern."

"Nice room. Breakfast overpriced with no reduction for continental option - we didn't choose this and went to the local cafe! Dinner was a shambles. Clearly a good chef and helpful and hard-working staff .... but spoilt by lack of management and understaffing."

"The Beverley Arms was one of the best hotels we have stayed in. Truly exceptional, a wonderful room, top class breakfast and professional staff. We will definitely visit this amazing hotel again. An affordable hotel of a very high standard with free parking."