Rating: 5/5
Great stay at Crowne Plaza Huangshan. The location is fantastic – right next to the ancient town and easy to access. The staff were welcoming and helpful throughout our stay. The rooms were clean, comfortable, and well-equipped. Breakfast had a good variety of Western and Chinese options. Would definitely stay here again.
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We recently stayed at this hotel and while the dining staff were genuinely kind and helpful, and the hotel is situated at a nice location with good surrounding environment. Our room experience was disappointing. We booked a non-smoking room, but the smell of smoke was so strong it woke us up during the night. The staff offered to move us to a higher floor, but it wasn't really an upgrade, and the smoke smell continued. We even had to open the porch door in the middle of the night just to get fresh air. At checkout, when we shared our experience, the explanation felt dismissive, saying they couldn't control other guests. We expected a clean non-smoking room and we did not get it.
The river facing room we booked was on the 5th flr. We could hardly see the river and the lookout was from the balcony faced the top ceiling of the lobby cos the building structure was in a cascading style. The new towels were damp when we used it。Got to walk a distance to find food. Staff were helpful.
The service at the hotel is good. When we arrived there was a cute little stuffed monkey and a small jar of tea with a hand written welcome note waiting for us in our room. The breakfast is good with many choices.
This is probably the best international standard hotel in Huangshan city! However, only a few staffs speak good English like Wil so it's kind of a struggle to communicate with other staffs even though they tried very hard to be helpful. Thanks to Wil, we got our train ticket booked and travel to mount Huangshan arranged! The hotel is very big and elegant. Room was nice and clean with nice view of the river. The seafood pizza we tried was good. However, the so called "mandarin fish" that I ordered at the Chinese restaurant was terrible. It smelled like rotten fish! Anyhow, this is probably the closest to international standard hotel as it gets. The hotel is about 5 min taxi ride to Tuxi Ancient street!