Thank you very much for taking the time to share with us your experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

Thank you very much for taking the time to share with us your experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Hoping to welcome you again to our hotel in the near future.

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

Thank you very much for taking the time to share with us your experience during your stay. We notice that your score is not very satisfying. It would be great benefit to hear your recommendation to further improve our service standard. Please do not hesitate to write us at gm@marrakeshresortandspa.com. Yours sincerely,

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. Yours sincerely,

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. We will take note on your comments for our further service improvement. Hoping to welcome you again to our hotel in the near future.Yours sincerely,

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

Dear Khun Thatchasa, Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely,

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

We would like to thank you for your time to share your comments with us and we have to sincerely apologies for the unpleasant experience you had during your stay. We will definitely take your comments to improve our services and standard and be very careful to not let this happen again. Warmest regards, General Manager

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

เรียนคุณ Piriya ขอขอบคุณสำหรับความเห็นของท่านในการเข้าพักกับทางโรงแรม และทางโรงแรมเสียใจเป็นอย่างยิ่งที่ท่านได้พบกับประสบการณ์ที่ไม่ดีในการเข้าพักครั้งล่าสุด อย่างไรก็ตามทางโรงแรมขอเรียนชีแจงดังต่อไปนี้ 1. ทางโรงแรมจะมีการตรวจคุณภาพของฟูกที่นอนอยู่อย่างสม่ำเสมอ แต่อาจเป็นไปได้ที่ทีมงานอาจจะผิดพลาดในการตรวจสอบห้องดังกล่าว ถ้าหากทางโรงแรมได้รับแจ้งในระหว่างที่ลูกค้ายังเข้าพัก ทางโรงแรมจะดำเนินการเปลี่ยนห้องให้โดยทันที เป็นที่น่าเสียดายที่ทางเราไม่ทราบเรื่องนี้ จึงไม่ได้แก้ไขให้ทันท่วงที แต่ ณ วันนี้ทางโรงแรมได้เปลี่ยนที่นอนเป็นที่เรียบร้อยแล้วค่ะ 2. ทางโรงแรมมีการใช้ผ้า Duvet ซึ่งทางแผนกแม่บ้าน จะต้องเข้ามา turndown เพื่อดึงผ้า duvet ออกพร้อมให้ลูกค้าได้ใช้ ซึ่งผ้านี้จะไม่มีทางเลยที่จะไม่ได้ปู ซึ่งจากภาพถ่ายแสดงให้เห็นว่าได้มีการปู เพียงแต่ทางแผนกแม่บ้านยังไม่ได้มา turndown ให้ สำหรับเรื่องผ้าห่มที่ทางลูกค้าร้องเรียนว่ามีรอยขาดนั้น ทางโรงแรมได้ตรวจสอบและตักเตือนพนักงานแล้วค่ะ 3. ขวดสบู่ในห้องน้ำ หลังจากลูกค้า check out และได้แจ้งเรื่องร้องเรียนไว้ใน guest comment form ทางโรงแรมได้ตรวจสอบในทันที และไม่พบคราบดำดังกล่าวเลย อย่างไรก็ดี หากทางโรงแรมได้ทราบปัญหานี้ในระหว่างที่ลูกค้าเข้าพัก เราจะนำขวดใหม่ไปให้กับลูกค้าในทันทีค่ะ 4. ทางโรงแรมรับทราบในเรื่องที่พื้นห้องสกปรก และจะปรับปรุงต่อไป ทางโรงแรมมีนโยบายให้ลูกค้าสามารถติชมได้ใน Guest comment form ซึ่งจะนำส่งให้ทางผู้บริหารอ่านเพื่อแก้ไขปัญหาในทุกทุกวัน จึงเข้าใจว่าทางพนักงานไม่ได้มีเจตนาประชดประชัน หากแต่เพียงแจ้งตามระเบียบของโรงแรม ซึ่งจะแจ้งเช่นนี้กับแขกที่เข้าพักทุกท่านค่ะ ทางโรงแรมมีความเสียใจเป็นอย่างยิ่ง ที่ไม่อาจแก้ไขปัญหาให้ลูกค้าได้ในระหว่างที่ลูกค้าเข้าพัก เพราะรับทราบเมื่อลูกค้าได้ดำเนินการ check out หวังเป็นอย่างยิ่งว่า หากมีโอกาสได้ต้อนรับลูกค้าอีก จะได้แสดงให้เห็นถึงการพัฒนาในด้านการบริการที่ดียิ่งขึ้นค่ะ ขอขอบคุณอีกครั้งสำหรับความคิดเห็นค่ะ

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

Thank you very much for taking the time to share with us your pleasant experience during your stay with us. Your fine compliments and recommendations are highly appreciated and we shall certainly share them with our staff. In the meantime, we shall endeavor to maintain and improve our service further. Hoping to welcome you again to our hotel in the near future. Yours sincerely, General Manager

Thank you for your kindest feedback and we are glad that our service team make your stay with us memorable. We look forward to welcoming you back again sometimes in the near future.

Thank you for staying with us and share your valuable comments. We look forward to welcoming you back again sometimes in the near future.

Thank you for your kindest feedback and we are glad that our service team make your stay with us memorable. We look forward to welcoming you back again sometimes in the near future :)

Thank you for your kindest feedback and we are glad that our service team make your stay with us memorable. We look forward to welcoming you back again sometimes in the near future :)

Thank you for your kindest feedback we are glad that our service team make your stay with us memorable. We will take your valuable comments to improve our services and we hope we could have the opportunity to show our improvement on your next visit.

ทางโรงแรมต้องขออภัยอย่างสูง ที่เกิดเหตุการณ์อันไม่น่าพึงพอใจในการให้บริการแก่คุณผู้หญิง/คุณผู้ชาย ทางโรงแรมจะน้อมรับไปเร่งปรับปุงบริการ และขอขอบคุณอย่างสูงสำหรับความเห็นอันเป็นระโยชน์นี้ และหวังว่าจะยังคงได้รับโอกาสต้อนรับท่านอีกครั้งนะคะ

Dear Gun, Thank you very much for taking the time to share with us your pleasant experience during your stay with us. We are delighted to learn that you were impressed with our service and facilities. Hoping to welcome you again to our hotel in the near future. Yours Sincerely, Management Team

ขอบคุณที่สละเวลาในการให้ความเห็นเพื่อเป็นประโยชน์กับโรงแรมในการปรับปรุงการให้บริการต่อไปค่ะ หวังว่าทางโรงแรมจะได้มีโอกาสให้บริการคุณผู้หญิง อีกครั้งในการเขั้าพักที่หัวหินครั้งต่อไปนะคะ

Thank you for staying with us and share your valuable comments. We look forward to welcoming you back again sometimes in the near future :)