Thank you for sharing your feedback while staying with us. Please know that we take your feedback to critique our areas of improvement and will share with our team.Best regards,Erik N.

Thank you for sharing your feedback while staying with us. Please know that we take your feedback to critique our areas of improvement and will share with our team.

Hello Yose, I'm sorry to hear that our closures impacted your stay. We have notified Expedia to return the incremental amount of 10+taxes back to your card that was charged. Please note that our closures can be seen on the "temporary closures" section on the hotel website. We will definitely share this feedback with our team.

Dear Milfeard, Thank you for your feedback regarding your stay. I'm sorry that our closures had an impact on your stay. Please note that the details are provided underneath the room selection section under "Temporary Closures". I do see that our staff provided a credit to you directly and in addition to this, we've advised Expedia to return another credit of 15 as well. I will definitely share your details with our staff as well. Thank you for your feedback and we appreciate your business.

We're glad to hear you enjoyed your stay!

Thank you for sharing your feedback with us!

We're happy to hear your stay went well!

Thank you for sharing your feedback ! We're happy to hear that your stay was enjoyable while in Houston.

We're sorry to hear that your stay did not go as planned. We hope to pick up the pieces that we fell short on with you in the future.

Hello Milhan, Thank you for sharing your feedback while staying with us. We definitely appreciate your patience and understanding of the situation during the city maintenance. We were surprised by this also as we were not given notice by the city. I do see that the room type reserved was for a Standard King Accessible room which is why your room type was not equipped with a microwave/refrigerator. Please allow us to provide a credit for the breakfast/issues.

Dear Mahek, We are saddened to hear of your experience with us. Please know that we will share this with our team for continued improvement.

Dear Binu, Thank you for sharing your experience with us! Please know that we will share this with our team for continued improvement.

We're sorry to hear that your stay did not go as planned. We hope to pick up the pieces that we fell short on with you in the future.

Dear Nesma,I'm sorry to hear about the delay during your arrival. Thank you for sharing your experience with us and we will be sure to share this with our staff. Please be sure to contact us while you are staying so that we can look to remedy any issues that you are encountering. Please know that we also have room types equipped with microwave and refrigerators for a small incremental fee. Best regards,

Hello Lorenzo, We thank you for sharing your feedback. Please know that we are here to assist you with any issues you may encounter while staying. Always feel free to visit us at the front desk for any questions or concerns. Regards,

Mr. Rodriguez, we are very sorry for what happened, we want to let you know that we are taking care refunding the difference of the breakfast package, to solve the inconvenience, also inform you about the 100.00 Authorization for incidentals it is already released, our most sincere apologies,Best Regards,

Thank you for sharing your experience with us Larrry. Please allow me to research this and advise Expedia to provide you with a credit to your payment method. Best regards,