Dear Victor, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Fernando, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Renee, We sincerely apologize for the unsatisfactory experience you encountered during your stay with us. Your feedback regarding cleanliness and maintenance issues is highly concerning and not reflective of our standards. Please accept our sincerest apologies for the inconvenience caused. Rest assured, we take your feedback seriously and will promptly address these issues with our team to prevent recurrence. Your comfort and well-being are our top priorities, and we appreciate you bringing these matters to our attention. We also have noted the limitations of our breakfast offerings. We understand your disappointment and hope you reconsider giving us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Ira, We appreciate your feedback and apologize for any inconvenience you experienced while at Extended Stay America. Your comments regarding the wall outlets and pool availability are concerning, and we assure you that we are addressing these issues promptly to enhance our guests' experience. Thank you for bringing these matters to our attention, and we hope to welcome you back for a more enjoyable stay soon!Sincerely,Hotel Management

Dear Margaret, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Jessica, We apologize for any inconvenience caused by the condition of your room during your recent stay. Your feedback regarding the signs of wear and the musty smell is concerning, and we take it seriously. We aim to provide clean accommodations and a healthy environment, and we regret not meeting this expectation. Rest assured, we will address these issues promptly to ensure a more pleasant experience for our guests in the future. Thank you for choosing to stay with us, and we appreciate your feedback as it helps us improve our services. We hope to welcome you back and provide a better experience.Sincerely,Hotel Management

Dear Lorraine, Thank you for the positive feedback about your stay at Extended Stay America, which is close to MD Anderson. We are glad you found value in us. However, we sincerely apologize for the delay in breakfast service and the absence of a desk clerk during your visit. Your feedback is crucial, and we'll work diligently to ensure such issues are promptly addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a seamless experience in the future.Sincerely,Hotel Management

Dear William, Thank you for the review. We apologize for the smell and toilet issues that compromised your stay. Your feedback about the room's condition is concerning, and we will address it with our maintenance team to ensure such problems are promptly resolved. Please accept our sincerest apologies for any inconvenience. Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Damian, We sincerely apologize for the unpleasant experience during your stay. Your comfort is our priority, and we regret any inconvenience caused by the smell of smoke, noise disturbances, and elevator issues. We take your feedback seriously and will promptly address these concerns with our team to prevent similar occurrences. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Teresa, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the cleanliness in the room, which disappointed you, and will discuss this for improvement. Also, our pest control team is checking the room. Our front desk can help you improve your time here. Thank you for choosing us, and we hope to welcome you again when you are in the city.Sincerely,Hotel Management

Dear Susie, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay. We regret to learn that you did not have a completely satisfactory experience and apologize for any inconvenience. Your comments have been extremely helpful in identifying areas where we need to improve, and we will take all necessary steps to address them. Please know that your feedback is highly appreciated, and we hope to have the opportunity to better serve you in the future and provide you with an exceptional experience.Sincerely,Hotel Management

Dear Marti, Thank you for taking the time to review our hotel. Ensuring our rooms meet the highest standards is a top priority for us, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you.Sincerely,Hotel Management

Dear Wendy, Thank you for choosing us for your accommodations. We are glad to hear that Latanya provided exceptional service during your stay. Our team always strives to go above and beyond to assist our guests. We appreciate your kind words about her dedication to ensuring your comfort. We hope to welcome you back for another pleasant stay in the future. Sincerely,Hotel Management

Dear Samuel, Thank you for choosing our hotel for your accommodations. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management

Dear Daryl, Thank you for reviewing our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Ayman, Thank you for staying with Extended Stay America and sharing your glowing review. We're delighted to read that you had an enjoyable stay with us and found us to be of great value. It's also great to know that you loved our accommodation's quietness and our associates' friendliness. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management

Dear Marie, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please return for a better experience when you travel back to our area. We wish your husband a good health. Sincerely,Hotel Management

Dear Daryl, Thank you for your review. We deeply regret to learn about the maintenance issues you faced during your stay with the elevator. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Michelle, Thank you for writing a review of our hotel. It is good that you had a pleasant time. However, we are sorry for the disappointment caused by the problems mentioned. Our front desk can help you with such issues. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Dennis, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our location and friendly staff, please give us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Janet, Thank you for selecting Extended Stay America and taking the time to write a review. It is nice knowing you were pleased with having a full kitchen in your room and had a great time with our responsive team. Also, you appreciated our location near Texas Medical University /MD Anderson Campus. However, we are sorry for the condition of the room and will discuss it with our management. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Nicole, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order before the room is delivered. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear LATANDA, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel for your visit. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management

Dear Guest, Thank you for taking the time to review your stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us, and we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Jay, We sincerely apologize for the discomfort you experienced during your stay. We understand the importance of providing a peaceful and restful environment, and we regret any inconvenience caused by noise from upper neighbors and an uncomfortable mattress. Your feedback is important to us, and we will address these issues promptly to ensure improvements. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable and comfortable experience in the future. Sincerely,Hotel Management

Dear Harrison, We sincerely apologize for the inconvenience you experienced with the heaters in your room during your stay. This is certainly not the level of service we aim to provide, and we understand the importance of ensuring a comfortable stay for our guests. Your feedback is crucial, and we will address this issue promptly to prevent any reoccurrence. Apart from this instance, we hope the rest of your stay was pleasant. We hope you will give us another chance in the future to provide you with a better stay. Sincerely,Hotel Management

Dear Matilda, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear Scott, We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience does not reflect our standards, and we deeply regret any inconvenience. We are investigating the issues raised and taking immediate corrective measures. We apologize for any inconvenience during the check-out process, and we assure you that the matter will be addressed internally. We appreciate your feedback and are committed to ensuring a much-improved experience in the future. We hope you reconsider and provide us with another opportunity to demonstrate the high-quality service we strive to deliver.Sincerely,Hotel Management

Dear JASON, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed to our housekeeping team to review and take action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Margaret, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Brenda, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Also, our front desk team can help you improve your stay if informed about the problems. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management