As always, our experience at Aloft Houston Downtown was pleasant overall, and we appreciate the warm hospitality your team consistently provides.
However, I did want to mention that during this particular stay, we encountered an issue with excessive noise outside our room, which unfortunately made it difficult for us to rest. Despite our efforts to relax, the noise repeatedly woke us up throughout the night.
We understand that some situations may be beyond your control, but I wanted to share this feedback so it can be taken into consideration. We truly value the service and atmosphere at your hotel, and we look forward to staying with you again in the future.
Warm regards,
ERICA CASTILLO