This hotel is very clean, staff is friendly and helpful. Usually hotel breakfasts are not that great, but this hotel provided a very good breakfast. Will definitely book again!
The water pressure in the shower , was to low .. terrible... omg .. hated it
Chris
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Front Desk วันที่ 27 เม.ย. 2024
Dear Chris,Thank you for completing a review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Loved my stay here with my husband and baby, great breakfast
Dania
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Sophia CSR วันที่ 8 เม.ย. 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
Location perfect - near shopping areas, restaurants, hospital, etc. and freeway access.
Bernadette
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Sophia CSR วันที่ 8 เม.ย. 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
The room was clean and the bed was very comfortable. I enjoyed the hot breakfast and the staff was friendly and welcoming.
Sandra
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Sophia CSR วันที่ 1 เม.ย. 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
10/10 ดีเลิศ
Teri D
30 มี.ค. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
No
Teri D
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Sophia CSR วันที่ 30 มี.ค. 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
We went for spring break breakfast was great. Staff was friendly and professional. Enjoyed our 2 night stay.
Janae'
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Sophia CSR วันที่ 28 มี.ค. 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
Overall great stay, only downside was the fact that the bathroom did not have a fan. Which was a downside but did not ruin my stay. Staff were friendly and helpful.
Caleb
เข้าพัก 7 คืน, มีนาคม 2024
การตอบกลับจาก Sophia CSR วันที่ 28 มี.ค. 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Dear Guest,We are happy to see this 5- star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
10/10 ดีเลิศ
Amy
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
12 มี.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
What a great hotel!! ⭐️⭐️⭐️⭐️⭐️ Supee clean and bed is so comfy. Highly recommend!
Amy
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Sophia CSR วันที่ 28 มี.ค. 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
2/10 แย่มาก
amanda
1 มี.ค. 2024
amanda
เข้าพัก 20 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Staff วันที่ 28 มี.ค. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
10/10 ดีเลิศ
lea
19 ก.พ. 2024
lea
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sophia CSR วันที่ 28 มี.ค. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
6/10 พอใช้
Bryant
12 ก.พ. 2024
Couldn't check in until 3. He wanted to charge me to check in early. Will not stay here again.
Bryant
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sophia CSR วันที่ 13 ก.พ. 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
10/10 ดีเลิศ
Jennifer
9 ก.พ. 2024
Jennifer
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sophia CSR วันที่ 28 มี.ค. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
Very clean, comfortable, and easily accessible from the Hwy. Great staff, very polite and friendly.
Karen
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sophia CSR วันที่ 12 ก.พ. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
Best Western is the best hotel in the town, I really enjoyed my 4 days stay, clean calm and amazing staff, corridors were clean and there was no bad smell around, highly recommended hotel for stay if you are planing to go on holidays to houston
Faisal
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sophia CSR วันที่ 8 ก.พ. 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
Staff was very friendly room was very clean and housekeeping supplied new towels wash cloths and made our beds while we were out for the day.
Heather
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sophia CSR วันที่ 5 ก.พ. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 พอใช้
Charisa
เดินทางเพื่อธุรกิจ
4 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Bathroom shower curtain bar and safety handle needed repair and the shower faucet dripped continuously causing the shower drain and pool of water surrounding the drain to be rusty.
Charisa
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Sophia CSR วันที่ 5 ก.พ. 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
The staff was very friendly, the facility was very clean. I enjoyed their breakfast. Over-all, enjoyed my stay.
Rosa
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Sophia CSR วันที่ 31 ม.ค. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Melody, Thank you for choosing to stay with us here in Sugar land. We appreciate your business and great review. Please come back and again next time your in town.
The place is very clean, great parking, great location, and friendly staff. Breakfast is decent and the rate is very reasonable. Will definitely stay again should we go to Sugarland again. Only tiny issue i have is i feel like the bed is too soft for me. Im used to firm mattress.
Levi
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Sophia CSR วันที่ 29 ม.ค. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
10/10 ดีเลิศ
Yuanyu
23 ม.ค. 2024
ชื่นชอบ: ความสะอาด
Yuanyu
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Sophia CSR วันที่ 24 ม.ค. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 พอใช้
Arthur
20 ม.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The heating system was loud and
Also the refrigerator had this constant ringing sound wile it was running.
But mainly not enough towels
Staff was very friendly
Arthur
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Sophia CSR วันที่ 22 ม.ค. 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
Great location and great price. It's close to plenty of shopping and restaurants. This is our third time staying here.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Sophia CSR วันที่ 22 ม.ค. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
4/10 แย่
Conor
เดินทางกับคู่รัก
17 ม.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
In an almost empty 5 story hotel with 100 rooms, why did they put a large loud family in the rooms on either side of us? Especially when they arrived in the middle of the night?? Every time we talked to someone at the front desk they said they would do something or give us a refund, but never followed up. The smoke and fire alarms in the morning did not add to the ambience.
Conor
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Sophia CSR วันที่ 18 ม.ค. 2024
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
They scam the customers by charging fake damage fee like scribbling on the chair, table etc. They seem to target family with kid(s) to execute this scam. Of course, noone is going to file a lawsuit for $35. But, it will be a big money if they do this to 100 customers in a month. The hotel is average. The breakfast is average. The bed was low lying and not comfortable.
Subramaniyam
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Sophia CSR วันที่ 18 ม.ค. 2024
Dear Guest,We apologize for the issues you have encountered. Our policy requires a 35-dollar deposit which is refundable after check-out, and this is to safeguard the property against any damage. We never want our guests to suffer like this. Please share what we can do for you in the future to earn back your business.
10/10 ดีเลิศ
Anna
13 ม.ค. 2024
Anna
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Sophia CSR วันที่ 16 ม.ค. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
It was very comfortable if we need to stay in Sugarland again.
Garry
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Sophia CSR วันที่ 16 ม.ค. 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.