We had the pleasure of staying 4 nights at Burasari. Originally only booked for 2 nights, and then 2 nights at Sofitel Luang Prabang down the street, but we made the mistake of visiting Burasari first and ultimately didn't want to check out and leave. Our check in was both smooth, a breeze and very detailed. We were picked up in the hotels vintage Mercedes which was a nice touch. We had been traveling Southeastern Asia for a month, and after visiting 14 cities within 5 different countries we were both a bit exhausted and out of currency. All we had left were American Express traveler cheques, and no bank in Laos would touch them. After calling our credit card American Express for help, we were wired currency by western union at approximately 4:50pm. We had informed the front desk of our predicament and had asked for the best way to get to the bank before 5:00pm, and the front desk had insisted and even arranged that we take their vintage car so that we could make it in time. It was their initiative, their kindness that started our stay with Burasari wonderful. The next day we had missed breakfast by 30 minutes and we kindly asked that they make an exception as we didn't want lunch, but rather eggs, bacon, and good ol' coffee. A quick phone call to the Chef, and he immediately agreed to prepare us breakfast. They helped arrange a visit/transportation to the nearby waterfalls which turned out to be a beautiful afternoon. We thoroughly enjoyed our stay.