We truly appreciate your business and feedback

Thank you for your positive feedback

Thank you for your kind words. We truly appreciate your positive feedback and I will share it with my entire staff

Thank you for you your gracious words about Patti who happens to be our General Manager. I will pass the message along to her. This is exactly how she trains her staff to be so we would expect no less from our leader.

We truly appreciate your kind words concerning our staff. Thank you!!!It was our pleasure to service you

We are pleased that you enjoyed your stay and more importantly we exceeded your expectations.Thank you for your kind words

Thank you for your kind words. It was a pleasure serving you

Thank you for your response. We truly appreciate all feedback from our guests, especially the good ones!!!

Thank you for your kind words concerning our staff. We do apologize about the lack of continental breakfast, but Full Service Holiday Inn with sit down do not offer them, only the Holiday Inn Express offer that type of breakfast.If ever you are in the Carol Stream area again, please reach out to me directly, we'll see if we can offer somerthing special for the grandkids...Michael Perry Guest Services Manager

Thank you for you positive comments...

We truly apologize for the inconvenience, as we completely understand's the guest's position. We immediately pointed out our mistake and realized that when we reversed to CC on file, it immediately reversed his credit card, thought it is customary for us to let the guest know that it make take up to 3 to 5 business days for the credit card to be credited.Once again we truly apologize or any inconvenience this may have caused the guest

We would like the opportunity to address this incident, If possible, please provide me with the hotel confirmation number and I look into this. I absolutely apologize for the inconvenience, and would like to hear more concerning this this issue