Verified
4/10 Poor
Dorothy
8 Jul 2026
Staff was not very friendly and it took a couple of times calling on the phone to get information because a child was playing with the phone. There was no swimming pool and the information needs to be updated on Expedia. We requested a downstairs room because my husband recently had back surgery and I was traveling with my 83 year old mother who has mobility issues. I notified them on Monday via email I needed a downstairs room and we didn’t check in until Friday. They had four days to respond and let me know they didn’t have a downstairs room, but they failed to even acknowledge I sent an email. When my brother tried explaining that we needed a downstairs room, they didn’t want to hear about it and were quite rude. We will be staying another two weeks in Caddo Valley, but not at this hotel. We won’t stay here again at all!
Dorothy
Stayed 3 nights in Jun 2026
























