Dear Ms Hou Many thanks for having taken the time to share your feedback about your most recent stay at The T Hotel. It is only through feedback that we are able to continue monitoring and improve our level of service. We have shared all your constructive comments with relevant sections to ensure that we improve on them. kindly accept our sincere apologies for the inconvenience caused to you with the hotel services. Once again, thank you for your support and we look forward to welcoming you back in the not too distant future.