Dear AHMET,,Thank you for your full score review. Please also leave us review to Trip Advisor. We look forward to welcoming you back again!Best regards,Angela LiGuest Experience Manager

Dear Michael,Thank you for your full score review. Please also leave us review to Trip Advisor. We look forward to welcoming you back again!Best regards,Angela LiGuest Experience Manager

Dear Chi Hin,Thank you for reviewing your recent stay at The Jervois.We are sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and will use it to improve our services. We apologize for any inconvenience caused by the absence of cooking facilities in the room although they are subject to availabilities upon request. We understand that this may have been an important feature for you and we have already updated this in your profile for appropriate room arrangement for the future stay. As for the experience with our front desk staff, we have addressed this directly with the concerned staff regarding the issue you have mentioned during your stay and ensure that courteous and professional service is provided to all guests. We have provided the Philips Water Dispenser in each hotel rooms for fresh drinking water instead of plastic bottled water in order to comply with the new regulation on Disposable Plastic Products starts on April 22, 2024 and set a best practice of environmental protection. We hope that you will give us another chance to provide you with a better experience in the future.Warm regards,Kiki NganGuest Experience Manager