Thank you for staying with us. We appreciate your feedback!

Thank you for your feedback,looking forward to see you next time !

謝謝您的讚美。 我們期待下次再見。

Thank you for your feedback!

To ensure the comfort and safety to the guests of Mia Casa Hotel, our hotel's policy is not to house any person under medical surveillance/restriction (for details pls refer to the https://www.coronavirus.gov.hk/eng/inbound-travel.html). We can however share your frustration on the incomplete information when booking through online agencies (in your case expedia.com), which unfortunately is beyond our control. All online travel agencies have very static format, and have not tailored for Hong Kong hotel operators to state "amber" or "blue" health code acceptance function. Only after receipt of booking confirmation from online agency, can we send reminder to the agent that we only accept guests with "blue" health code. As with online booking, we do not have direct communication with guest, so we are at the mercy of their effectiveness in communicating the IMPORTANT message. We fully understand the system can caused oversight and/or misunderstanding, so we do full refund to any guest that cannot stay because of "amber" code, But here again it's at the agencies' hand, as the money taken from you is in their pockets, so the refund can only be processed by the online agencies which usually takes them between 2-3 week. We are sorry that you had an unpleasant incident and we would recommend you to contact the hotel directly in future to clarify any question. We have again sent out message to expedia to prompt them for refund, and hopefully you can get your refund soon. Please feel free to contact us if we can be of any help.

感謝您入住本酒店， 我們下次再見

謝謝您的評價， 我們下次再會。

謝謝您的讚美。 我們期待下次再見。

感謝您的評價，期待下次再能為您服務

感謝您的入住與分享體驗

感謝您的入住與分享體驗

感謝您的入住與分享體驗

Thank you for your review. We are glad to hear that you are happy with your stay. It will be a pleasure to service you back again for your next trip.

感謝您的意見，我們會努力改善問題。

Thank you for your review. We are glad to hear that you are happy with your stay. It will be a pleasure to service you back again for your next trip.

感謝您的入住與分享體驗

感謝您的入住與分享入住體驗

Thank you for your stay.

感謝您的評價，期待下次相遇

謝謝您對我們作出評價，期待下次的相遇

謝謝您的評價，我們會努力改善不足的地方，期待您下次光臨。

非常遺憾帶給您不愉快的入住體驗，入住過程有任何問題都可以跟前天同事反映哦，期待下次您的光臨

感謝您的入住，下次可以給我留下意見跟建議哦，我們會努力改善不足的地方

Thank you for your review. We will improve regarding your advice. It will be a pleasure to service you back again for your next trip.

Thank you for your review. It will be a pleasure to service you back again in the future.

Thank you for your review. It will be a pleasure to service you back again in the future

Thank you for your review. It will be a pleasure to service you back again in the future.

Thank you for staying with us. We appreciate your feedback! We will work out the problem with air-conditioning and exit light.

thanks for choosing Mia Casa hotel.

Thank you for choosing Mia Casa for your stay in HK

thanks for choosing Mia Casa hotel. your satisfaction is our motivation.

thanks for staying in Mia Casa. we are looking forward to see you soon

Thank you for taking the time to review our property, your comments are very much valued. We look forward to seeing you on your next trip to Hong Kong.

Hi Liam, thank you for taking the time to review our property, your comments are very much valued. We look forward to seeing you on your next trip to Hong Kong.

Hi Nick, thank you for taking the time to review our property, your comments are very much valued. We look forward to seeing you on your next trip to Hong Kong.

Thank you for your comment. We are looking forward to see you again in Mia Casa.

Thank you for your comment. We are looking forward to welcome you back.

Thank you for your comment. We are looking forward to see you again.

Thank you for your review. We are glad to hear that you are happy with your stay. It will be a pleasure to service you back again for your next trip. Regards, Lewis WONG, Hotel Manager

Thank you for your comment, it is very important to us and it will be used to improve.I will share to department concern to further improvement and more be careful in this problem.Look forward to welcome you back staying with us. Regards, Lewis WONG, Hotel Manager

Thank you for your review. We are glad to hear that you are happy with your stay. It will be a pleasure to service you back again for your next trip.