Dear Adam, Thank you for taking the time to review your recent stay at our hotel. We are delighted to hear that you had an amazing experience with our service and staff. Your kind words about our front desk and restaurant staff are greatly appreciated, and it is wonderful to know that they made you feel valued, well taken care of, and appreciated as a guest. All your generous comments are most encouraging for us to continue striving for the best memories we could create for our guests. We will be very proud to share your compliments with the entire team.Please accept our sincerest apology on the delay for the service requested. Your constructive feedback will be immediately shared and to be learnt from for improvement. We value your feedback and will address this internally to ensure a smoother and more efficient experience for our guests.Once again, thank you for choosing our hotel and for your kind words. We truly appreciate your support, we look forward to welcoming you back in the near future for another memorable and enjoyable stay.Best regards,Danny Tse Area General ManagerLanson Place Causeway Bay, Hong Kong