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"We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on....

"A beautiful hotel in an incredible location, with lovely spa facilities that are worth a visit. The staff were friendly and welcoming throughout our stay. That said, for a hotel of this calibre, we did notice a few areas where the experience fell short of expectations. Small touches — like having the tea tray refreshed without needing to ask — are the kind of details that elevate a stay, and we found ourselves having to prompt for these. Breakfast was enjoyable, though it’s worth being aware of...

"We recently stayed at Penventon Park Hotel while visiting family in Redruth. Although we found parts of Redruth itself to be quite a deprived town, the hotel provided a very pleasant and relaxing stay on the edge of town with great parking available. From the moment we arrived, every member of staff encountered was extremely friendly, polite, and welcoming. The level of service throughout our stay was excellent and really made a difference to our experience. The hotel itself was comfortable,...

"Have stayed here for a long weekend every year since 2022 in a deluxe sea view room, buffet breakfast is lovely too with lots of choices, please note breakfast is £18 pp extra, beautiful spot with amazing views over St Ives but you may need a taxi back up to the hotel from town as it’s a killer hill 😳"

"Room was spacious, but under a function room, and the noise transmitted down. We had cool weather, and the room was warm. No aircon, so can imagine it would be very uncomfortable in hot weather. The room telephone and TV did not work when we got the room. Fixed the next day. TV was not networked, so no iPlayer etc. The Sundeck advertised with the room was a private patio outside. Ok, but not really private. Also cigarette butts not cleared away from previous occupants. Pool and gym ok...

"Beautiful location for this really special place to stay. We had two night here. Although we didn’t have great weather, it hardly altered as the hotel has lots of cosy places to sit and look out on the truly stunning gardens. The staff were incredibly friendly and kind. Thank you to whoever found my husbands watch and called us so we were not too far away to come back for it! Another highlight is the hotel’s own soap products which smell amazing and are available to buy. Sadly they had run out...

"The hotel was great"