โรงแรมใกล้สวนเฮเลน, โซเฟีย

"Shower head need changing bc of leak but great"

"Booked this room last minute when weather forced me to change my plans. Front desk staff was friendly and helpful, but the place is extremely tired and run-down. You can tell this is where people party during the ski season. Carpets were very worn and questionably clean. While the major areas (toilet, bed) were clean enough, there was hair and dust on the floors along with holes and scuff marks on the walls. Room furniture is old and worn out, but functional. The bed was hard but served its...

"Loved the shower with really hot water and good pressure. Room was ok, but my husband and I BOTH had an allergic reaction to the sheets on the bed. Stayed in 4 other hotels on this trip and had no issues, but the detergent or softener on these sheets made us itch. The sheets were also rough to the touch. Checked thoroughly and saw no evidence of bed bugs, so we think it must be the detergent/softener. We ended up leaving a little before midnight and driving home overnight since we didn't...

"Very clean and all staff were kind and answered questions. Coffee/tea available ATC. WiFi worked well. No complaints."

"Room was clean and breakfast was good."

"Everything was filthy. There was a pile of dirty towels outside by door at 9pm check in that stayed there all night. The hook lock for the door was broken. The bath mat was filthy. the carpets in the room and halls had not been vacuumed."

"Great staff"

"The pool was lovely! Breakfast was delicious in a clean, comfortable dining area with a very pleasant hostess!"

"My wife waited a long time for yogurt machine to be refilled Coffee was empty when we went to leave Staff seemed overwhelmed There was a lot of running around the halls late into the night The fire alarm woke me earlier than planned and then went off two more times"

"The room looked nice but the bathroom floor was sticky to walk on. Also the bathroom contained some items left from previous guest. The WiFi did not work good enough to keep the internet to allow computer work to be accomplished. The complementary breakfast was good. We also had cigarette smoke smell in the room through the night. 5 AM there was gurgling water noise sounding like the toilet was overflowing. It was the tub drain gurgling water probably from a neighboring room’s shower. We will...

"My wife and I recently stayed at your property during our first visit to West Virginia, and unfortunately the condition of the room fell far short of what we expected for a $300+ stay. When we checked in, we found: Mold in the bathroom Mismatched sink handles that both turned the same direction Visibly filthy walls with peeling wallpaper Pillows stained a dark brown shade, clearly not clean Only one working elevator, which was constantly backed up Non-functioning ice machines on our floor I’ve...

"staff was very helpful and even got us checked in a little early. room was nice and clean"

"Everything about this holiday inn was great."

"Not good "

"The good: beds and pillows were very comfortable. The bad: AC fan controller not working properly. Staff struggled to key the room. Fitness center was closed due to broken equipment. Staff not wear Uniforms. Finishes in room were very outdated. Faucet in bathroom was very loose. Hotel cost was about twice what it was worth. I would not stay there again unless the cost was much lower."

"Overall great facility and stay"