2/10
I recently stayed at Tru by Hilton and unfortunately, it was a rather disappointing experience.
First and foremost, I was shocked at the state of the floors in my room; they were filthy and clearly had not been cleaned properly. This was not the level of cleanliness I expected from a hotel in your brand.
Furthermore, I encountered a severe issue with my bed, as I discovered that there were bugs present. This is completely unacceptable and made my stay extremely uncomfortable.
To make matters worse, the customer service was lacking from start to finish. I found the staff to be unhelpful and indifferent to my concerns, which only contributed to my disappointment.
Overall, my experience did not meet the standards I have come to expect from Hilton properties, and I hope that these issues can be addressed for future guests.
Raquel
เข้าพัก 1 คืน, กรกฎาคม 2025