Dear Mr.Thank you so much for such kind words about our hotel and how much you enjoyed your stay at Winter Boutique Hotel Hotel . We do take pride in catering to our guest’s needs the best way we can. Thank you once again for mentioning all the staff. Yes, they have been our great asset and definitely, I will forward your message to them in order to make their day. And please do not hesitate to contact us in advance for your next visit. All the best!

Dear Mr/Ms. Young Sang Ko, I am June - the customer service department at Splendid Boutique Hotel. How are you doing? I hope that everything is going well with you after your short trip. Thank you very much for taking your valued time to review us on Expedia to share your opinion regarding your recent stay at our hotel. On behalf of all the staff, we would like to express our sincerest thanks for choosing our hotel during your trip to Hanoi. Your comments are valuable to us in our effort to improve our standard of service to serve all our guests better. However, please accept our sincere apology for the inconvenience you have experienced during your stay. Could you please tell us something inconvenient that you are not satisfied during your stay? We are very sorry that we did not have the opportunity to listen to your comments about our hotel. We are here 24 hours to serve you as well as the guests staying here to make you feel as satisfied as possible. So, if you have any problems, please do not hesitate to call us so we will handle it immediately. We hope to receive your response so we could improve it as soon as possible if something went wrong because our goal is customer satisfaction. Once again, we thank you so much for your kind feedback and look forward to hearing from you soon. Sincere yours June Hoang Customer Service

Dear Daniel, Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future. Kind regards June Hoang Customer Service

Dear values guest, Thank you for taking the time to review your recent stay at Splendid Boutique Hotel. It was a great pleasure welcoming you at our Hotel. I am delighted to read that you have enjoyed your stay and the quality of service that we are providing. We look forward to the opportunity of welcoming you back to enjoy a more memorable experience on your next visit to Hanoi. Sincere yours June Hoang Customer Service

Dear Eine Insel im Chaos, Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future. Kind regards June Hoang Customer Service

Dear valued guest, Firstly we would like to thank you for staying with us and for taking the time to give us the comments. Your comments are valuable to us in our effort to improve our standard of service to serve all our guests better. However, please accept our sincere apology for the inconveniences you have experienced with us. You will be pleased to know that that appropriate actions have been taken accordingly. Please also be reassured that efforts are being made to improve ourselves constantly. Thank you once again for your feedback and patronage. We look forward to welcoming you again in near future. Sincere yours June Hoang Customer Service

Dear valued guest, Thank you for taking the time to review your recent stay at Splendid Boutique Hotel. We are so happy that you were satisfied with our hotel staff. However, we found that the score you rate us is not the maximum score, so could you kindly tell us what problems you were not happy during your stay? We wondered if you could send a detailed email to us so that we could amend it immediately and improve our services even better. Once again we thank you for choosing us and look forward to your next visit in the near future. Sincere yours June Hoang Customer Service

Dear Andres Sanchez, Thank you for your kind review, We are much delighted to know that you really love staying in our hotel. Your kind words to our staff will surely be shared with them to keep them motivated in giving our valued guest excellent service. Thank you for staying with us and we look forward to welcoming you back in the future. Sincere yours June Hoang Customer Service

Dear values guest, Thank you for taking the time to review your recent stay at Splendid Boutique Hotel. We are so happy that you were satisfied with our hotel staff. However, we found that the score you rate us is not the maximum score, so could you kindly tell us what problems you were not happy during your stay? We wondered if you could send a detailed email to us so that we could amend it immediately and improve our services even better. Once again we thank you for choosing us and look forward to your next visit in the near future. Sincere yours June Hoang Customer Service

Dear Babacar, Thank you for your kind review, We are much delighted to know that you really love staying in our hotel. Your kind words to our staff will surely be shared with them to keep them motivated in giving our valued guest excellent service. Thank you for staying with us and we look forward to welcoming you back in the future. Sincere yours June Hoang Customer Service

Dear valued guest, Thank you for your kind review on Expedia. We are much delighted to know that you really love staying in our hotel. Your kind words to our staff will surely be shared with them to keep them motivated in giving our valued guest excellent service. Thank you for staying with us and we look forward to welcoming you back in the future. Sincere yours June Hoang Customer Service

Dear values guest, Thank you for taking the time to review your recent stay at Splendid Boutique Hotel. It was a great pleasure welcoming you at our Hotel. I am delighted to read that you have enjoyed your stay and the quality of service that we are providing. We look forward to the opportunity of welcoming you back to enjoy a more memorable experience on your next visit to Hanoi. Sincere yours June Hoang Customer Service

Dear valued guest, Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future. Kind regards June Hoang Customer Service

Dear Hyeng Sig, On behalf of all the staff, we would like to express our sincerest thanks for choosing our hotel during your trip to Hanoi. We are so happy that you were totally satisfied with our hotel service and staff. Thank you so much for giving us an excellent 5-star rating in our evaluation report which we deeply appreciate. Sincere yours Helen Nguyen Hotel Manager

Thank you for your kind review on Hotels.com. We are much delighted to know that you really love staying in our hotel. Your kind words to our staff will surely be shared with them to keep them motivated in giving our valued guest excellent service. Thank you for staying with us and we look forward to welcoming you back in the future. Sincere yours June Hoang Customer Service

Dear valued guest, Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future. Kind regards June Hoang Customer Service

Love to hear this, Amanda! It’d be great if you can spread the word among your circle. Have a pleasant day ahead :)Regards, Ritesh

Hi, Fitz! Thanks for rating our services, rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience.Regards, Ritesh

Dear valued guest, On behalf of all the staff, we would like to express our sincerest thanks for choosing our hotel during your trip to Hanoi. Thank you once again for your evaluation and we look forward to welcoming you again in the near future. Kind regards June Hoang Customer Service

Love to hear this, Jie! It’d be great if you can spread the word among your circle. Have a pleasant day ahead :)Regards, Ritesh

Hi, Guest! Thank you for sharing your feedback. We’ve cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Ritesh

Thank for rating us positively, Guest! Glad that the services offered by us met your expectations, we’ll endeavor to keep it up. Regards, Ritesh

Thanks for the positive rating, Guest! Hope to welcome you again soon :) Regards, Ritesh

Thanks for such a lovely review, Guest! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ritesh

Me encanta escuchar esto, Sara! Sería genial si puedes difundir la palabra entre tu círculo. Que tengas un agradable día por delante :) Saludos, Ritesh

Delighted to hear your words of praise, Guest! We’ll ensure to provide the consistent service when you visit us next time. Have a pleasant day ahead :) Regards, Ritesh

Delighted to know that you loved our services, Guest! Have a pleasant day ahead :)Regards, Ritesh

Thank for rating us positively, Guest! Glad that the services offered by us met your expectations, we’ll endeavor to keep it up. Regards, Ritesh

Dear Doc , Thank you very much for your comment and we really appreciate your feedback to improve our services. We hope to welcome you again in future trip. Please contact us for further information of special gift once booking made.

Dear Manny, Thank you very much for your comment and we really appreciate your feedback to improve our services. We hope to welcome you again in future trip. Please contact us for further information of special gift once booking made. Best regards,

Dear Sanja, Thank you very much for your comment and we really appreciate your feedback to improve our services. We hope to welcome you again in future trip. Please contact us for further information of special gift once booking made. Best regards,

Dear value customer, Thank you very much for your comment and we really appreciate your feedback to improve our services. We hope to welcome you again in future trip. Please contact us for further information of special gift once booking made. Best regards,

Dear Thomas, Thank you very much for your comment and we really appreciate your feedback to improve our services. We hope to welcome you again in future trip. Please contact us for further information of special gift once booking made. Best regards,

Dear Sangsoo, Thank you very much for your comment and we really appreciate your feedback to improve our services. We hope to welcome you again in future trip. Please contact us for further information of special gift once booking made. Best regards,

Dear Mike, My name is Douglas - Sales Manager and Customer Support of Hanoi Splendid Hotel. On behalf of Splendid Team, I would like to express our sincerely appreciation for your staying at our hotel. We hope that you were satisfied with all the product and service of Hanoi Splendid Hotel. Even though we are just a small hotel lack in many ways to able to complete all the services as well as products so all of our staff is trying their best every day in order to make the entire guest have enjoyable stay at the hotel. Therefore, if there was any inconvenience caused during your stay, we hope for your understanding and forgiving. We looking forward to seeing you next time you come to Hanoi. All our fondest best wishes for you.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear our beloved customer, The first word on behalf of the entire hotel staff Splendid hotel sent to all thank you for believing chosen our hotel for your family vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Sincerely,

Dear our beloved customer, The first word on behalf of the entire hotel staff Splendid hotel & Spa sent to all thank you for believing chosen our hotel for your family vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

Thanks for staying with us. We appreciate your feedback!