Staffs are friendly and communicate well in English. Easy access to cafes and restaurants as well as the shopping street. Just the air conditioning was not working well.
Great location to access shops and sights. Staff are very helpfull and try their best. The only issue is the fact they struggle to understand English. Our pick up from the airport did not turn up. We had to contact the hotel with the help of a local to get it sorted.
The property is well located in Old Quarter, walkable distance from the lake, the church and the water puppet show venue. Rooms were spacious. Bathroom were spacious with bathtub. Air conditioning was perfect. Breakfast spread was decent. Staff was courteous but should be more comfortable with English. Toilet seat was missing jet spray.
This hotel is reasonably priced with excellent & exceptional service. Staff is very efficient, friendly, warm, courteous, very responsive & fast to guests' requests. I was so touched when I reached my room that night when I saw a box of pretty birthday cake on the table with a birthday greeting note. Hong Ngoc Dynasties 's staff are exceptional. Thank you.
Gut eingerichtetes Hotel in der Altstadt Hanois.
Fußläufig zum Hoan Kiem See und zu diversen Einkaufsmöglichkeiten.
Freundliches und professionelles Personal.
Shower was licking all night watter was everywhere but I think it Normal for Vietnam I don’t like that front door, have a window and all the lights from our outside come to the room. I don’t like sleep with light location great
AMAZING! We wanted to staybhere more but no rooms available. Love their staff and our dining experiences. We stayed at a nearby hotel but went back here for dinners. Definitely will stay again!
Professional staff, greeted with a drink.
Room was ready early and was given an upgrade to the suite.
Decor was nice, and the breakfast was good .
Would happily stay again
직원들의 상냥한 미소가 아주 좋았습니다. 다만 방의 TV가 안되어 고쳐주었는데도 다음 날 또 그렇게 안되더군요. 출국전날이라 말없이 왔는데 저녁 일찍 들어가면 그래도 조금 심심하니까 켜게 되더군요. 하지만 호안끼엠에서도 가깝고 커다란 방, 맛있는 아침식사 등은 혹 또 하노이를 간다면 다시 갈 곳이라 생각합니다. 감사했습니다~~
Spacious nice hotel with early checking and late check out
Vananh
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Brian วันที่ 5 พ.ย. 2023
Dear Ms Van Anh ,Thank you for your stay as well as . We are also proud of the best service delivering to you during our stay .We wish you all the best and have a nice stay .
10/10 ดีเลิศ
Karen
24 ต.ค. 2023
Karen
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Brian วันที่ 5 พ.ย. 2023
Dear Ms Karen ,Thank you for staying with us .We wish you all the best .Have a nice day
Smiles all around, ten uncomplicated days of indulgent holiday experiences and memories. A big thank you to all staff-especially Jim, keep up the good work.
Nicholas
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Brian วันที่ 24 ต.ค. 2023
Thank you for staying and sharing your review on us . Jim and our colleagues promise to keep our service is on track .We are looking forward to welcoming you soon .Have a nice day ,
Welcoming & friendly staff. Great location not far from Hoan Kiem Lake. Terrific breakfast with plentiful hot & cold dishes, fruit, coffee/tea, toast etc.
Decent room size, very comfortable bed, clean.
Great spacious high quality hotel in great location. Bathroom was huge. Only complaint is that a/c is locked on 20c in the rooms so rooms aren’t that cool
Tam
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Brian วันที่ 23 ส.ค. 2023
Dear Mr,Ms Tam ,Thank you for staying in and sharing best review of us . It is sharing with our team to keep our service on track with best it is . A/C had been well setting up for better as promise . We would love also to take a chance to welcome you back soon .Have a nice day
The rooms were nicely maintained as what was pictured and were fairly spacious and had numerous power sockets to charge up your electronics..
Bathroom was nicely renovated and fitted with rainfall shower. The shower was nicely partitioned so the rest of the bathroom doesn't get wet but the water pressure is pretty weak.
The mini fridge is pretty weak and turns off when the room card is removed. We had to get an additional card (one was given at check in) from the reception so our beer remains chilled after our daytrips.
Tian Haw
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Brian วันที่ 22 ส.ค. 2023
Thank you for your experience stay as well as posting your review on us .We are looking forward to welcoming you soon .Have a nice day