Dear Value Guest . Thank you for your kind feedback . At Fortuna Hanoi, we will try our best service to meet customer expectation. We are reviewing your feedback and we will improve on this to make it better. Hope you enjoyed your stay and we wish to welcome you at Fortuna Hanoi in your next trip to Hanoi- Vietnam. Best regards, Kevin Cong. Senior Sales Manager

Dear Takaya,Thank you for taking the time to rate our hotel. We value your feedback and are always working to improve our services. If you have any specific suggestions or comments that can help us enhance your experience, please don't hesitate to share them. We hope to have the opportunity to provide you with a delightful experience in the future.Best regards,Fortuna Hotel Hanoi

Dear Takaya,Thank you for taking the time to rate our hotel. We value your feedback and are always working to improve our services. If you have any specific suggestions or comments that can help us enhance your experience, please don't hesitate to share them. We hope to have the opportunity to provide you with a delightful experience in the future.Best regards,Fortuna Hotel Hanoi

Dear Liang,Thank you for your review. We're sorry to hear that you did not have a good experience with us. We take all feedback seriously and will do our best to improve our services. We apologize for any inconvenience and hope to have the opportunity to provide you with a better experience in the future.

Dear Shoichi,Thank you for your positive review praising our cleanliness and abundant breakfast options. We are so pleased you had a wonderful stay and appreciate you highlighting aspects you enjoyed. We aim to delight every guest, and your kind words motivate us to continue providing quality service. We hope to welcome you back soon.Best regards,

Dear Lyu,Thank you so much for your kind words and for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay and we hope to see you again soon.Best regards,

Dear Kazunari,Thank you for taking the time to rate our hotel. We value your feedback and are always working to improve our services. If you have any specific suggestions or comments that can help us enhance your experience, please don't hesitate to share them. We hope to have the opportunity to provide you with a delightful experience in the future.Best regards,

Dear Tatsuhiro,Thank you for taking the time to share this review with us. We are delighted that you were pleased with your recent stay at Fortuna Hotel Hanoi and we appreciate your compliments. We are sorry however that we fell short of your expectations in terms of some areas. Your feedback is important to us, and we strive to improve our services continuously. We certainly look forward to welcoming you back again soon.Best regards,Fortuna Hotel Hanoi

Dear Lyu,Thank you so much for your kind words and for taking the time to share your experience with us. We are sorry however that we fell short of your expectations in terms of some areas. Your feedback is important to us, and we strive to improve our services continuously. We certainly look forward to welcoming you back again soon.Best regards,

Dear Takahiro,We are delighted to receive an excellent! We're so glad to know that you enjoyed your stay with us and we hope to have opportunity to serve you again in the future.Best regards,Fortuna Hotel Hanoi

Dear Youngto,We are inspired to receive an excellent! We're so happy to know that you enjoyed your stay with us and we hope to have opportunity to serve you again in the future.Best regards,Fortuna Hotel Hanoi

Dear Seitsu,Thank you for taking the time to leave us a review. We're glad to know that you had a satisfactory stay with us. We hope to see you again soon!Best regards,Fortuna Hotel Hanoi

Dear Yuta,We appreciate you for giving your rate about our hotel. Your feedback is important to us, and we strive to improve our services continuously. If you have any particular suggestions or comments that can help us make your stay more enjoyable, please feel free to share them with us. We look forward to serving you again soon, and hope to exceed your expectations in the future.Best regards,Fortuna Hotel Hanoi

Dear Jason,Thanks for the wonderful rating! We're pleased that you had a great stay with us and we hope to have the opportunity to serve you again in the future.Best regards,Fortuna Hotel Hanoi

Dear JONGHO,We're pleased that you had a positive stay! Your comfort and satisfaction are our priorities. We hope to have the opportunity to welcome you again at Fortuna.Best regards,Richard Tiang,General Manager

Dear XXX,Thank you for staying with us and sharing a review of your stay. Your compliments on our staff services and breakfast are very much appreciated. Thank you again, and we look forward to the opportunity of welcoming you back in the not-too-distant future.Best regards,Richard Tiang,General Manager

Dear Takeji,We are thrilled to receive an excellent! We're so happy to know that you enjoyed your stay with us and we hope to have opportunity to serve you again in the future.Best regards,Richard Tiang,General Manager.

Dear Katsuhiko,Thank you for bringing your concern to our attention. We sincerely apologize for any inconvenience you experienced with the hair dryer. We take such matters seriously, and your feedback is important to us.To address this issue promptly, could you please provide more details about the incident? I would like to investigate further and ensure a resolution.We appreciate your understanding and look forward to your reply.Best regards,Richard Tiang,General Manager.

Dear AW LAI,Thank you for choosing Fortuna Hotel, Hanoi, and for taking the time to share your feedback. We're delighted to hear that you had an overall good stay and that you found your room clean. Your satisfaction is our priority, and we hope to welcome you back for another positive experience in the future.Best regards,Richard Tiang,General Manager.

Dear MASAHIRO,Thank you for choosing Fortuna Hotel, Hanoi, and for sharing your positive experience with us. We're thrilled to hear that our front staff, gym facilities, and delicious food contributed to your satisfaction. It would be our pleasure to welcome you back for another enjoyable stay. If you have any specific preferences for your next visit, feel free to let us know.Best regards,Richard Tiang,General Manager.

Dear wee yin,We're delighted to have met your expectations! Your happiness is our motivation.We hope to welcome you again soon.Best regards,Richard Tiang,General Manager.

Dear Vi,Thank you for taking the time to leave us a review. We apologize if you had a poor experience with us. We hope to have the opportunity to provide you with a better experience in the future.Once again, I thank you for your rating and look forward to hearing from you.Best regards,Richard Tiang,General Manager.

Dear Manish,We are thrilled to receive an excellent! We're so happy to know that you enjoyed your stay with us and we hope to have the opportunity to serve you again in the future.Best regards,Richard Tiang,General Manager.

Dear YASUHIRO,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and would like to highlight that there are indeed a few convenience stores conveniently located near the hotel. We apologize if we missed the chance to point out this convenience during your stay.As for the traffic adventure, we totally get it! Navigating Vietnamese roads can seem like a wild ride for newcomers, but to the locals, it's like a dance they've mastered. So, while it might look like a U-turn extravaganza, our skilled drivers groove through it smoothly.We're glad you chose to stay with us, and we hope to welcome you back for another visit.Best regards,Richard Tiang,General Manager.

Dear Yasunari,Thank you for sharing your experience with us! We're glad to have made your stay wonderful. We hope to see you again soon!Best regards,Richard Tiang,General Manager.

Dear CK,Thanks for the full score! We're glad to know that you had a great stay at our hotel and we hope to have the opportunity to serve you again in the future.Best regards,Richard Tiang,General Manager.

Thank you for taking the time to leave us a review. Your feedback will be shared with the team. We look forward to having you back with us again! Best regards, Richard Tiang, General Manager

Dear Akira,Thank you for taking the time to leave us a review. We're glad to know that you had a satisfactory stay with us. We hope to see you again soon!Best regards,Richard Tiang,General Manager.

Dear Kenta,Thank you for taking the time to rate our hotel. We value your feedback and are always working to improve our services. If you have any specific suggestions or comments that can help us enhance your experience, please don't hesitate to share them. We hope to have the opportunity to provide you with a delightful experience in the future.Best regards,Richard Tiang,General Manager.

Dear Teruyuki,Thank you for your positive review! We are delighted to hear that you appreciated the cleanliness of our hotel, as well as our staff, service, and property conditions. We take pride in maintaining high standards in all aspects of our operations to ensure a pleasant and comfortable stay for our guests. Your feedback is truly valuable to us. Should you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back for another enjoyable experience.Best regards,Richard Tiang,General Manager.

Dear TAKUYA,Thank you for your review! We appreciate your positive feedback regarding our staff, service, and property conditions and facilities. We strive to provide excellent service and maintain our facilities to ensure a pleasant and comfortable experience for our guests. Your satisfaction is our top priority. Should you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to have the opportunity to welcome you back for another great stay.Best regards,Richard Tiang,General Manager.

Dear CK,Thank you for taking the time to leave us a review! We're thrilled to hear that you enjoyed your stay and found our hotel to be clean, with excellent staff and service. We take pride in maintaining high cleanliness standards and providing exceptional service to our guests.We're glad that our front desk staff was attentive to your requests, ensuring a smooth and pleasant experience during your stay.We also appreciate your positive feedback on our property conditions, facilities, and room comfort. It's our goal to provide a comfortable and enjoyable environment for our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Richard Tiang,General Manager.

Dear SATOSHI,Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated the cleanliness of our hotel, as well as our staff and service. We take pride in providing a clean and welcoming environment for our guests.We're sorry to hear that you found the amenities and property conditions/facilities to be less satisfactory. We value your feedback and will use it to identify areas where we can make improvements and enhance our guests' experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future with improved amenities and property conditions/facilities.Best regards,Richard Tiang,General Manager.

Dear Kazunori,Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed the cleanliness of our hotel, as well as our staff and service, amenities, property conditions, and facilities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,Richard Tiang,General Manager.

Dear Hiromichi,Thank you for taking the time to share your feedback with us. We apologize that we did not meet your expectations during your stay with us. We value your feedback and would appreciate the opportunity to address any concerns you may have had.Please feel free to contact me directly at gm@fortuna.vn to discuss your experience further. Thank you for choosing to stay with us, and we hope to hear from you soon.Best regards,Richard Tiang,General Manager.

Dear wee yin,Thank you for taking the time to leave us a review. We're glad to know that you had a satisfactory stay with us. We hope to see you again soon!Best regards,Richard Tiang,General Manager.

Dear Richard,Thank you for sharing your experience at the hotel on Expedia. We're glad to hear that despite the initial booking issue, our colleague Mr. Gener Pangan, were patient and helpful in making your check-in process smooth. It's great to know that you found the hotel to be clean and comfortable, and we appreciate your loyalty to the property, even before the pandemic. We hope you had an enjoyable stay and look forward to welcoming you back in the future.Best RegardsRichard Tiang, General Manager