This is my 3rd stay at this great property. As it's pet friendly, the staff are amazing, and the beds are super comfy, I won't stay anywhere else when in Hanoi. Plus it's really close to Hoan Kiem Lake and a buffet breakfast is inclusive.
We really enjoyed our stays here. We extended several times directly with the hotel around our trips to Sapa and Ninh Binh. The staff were lovely and really made our experience here. The rooms we opted for were the double with and without window, which were larger than most in Hanoi of the same categories. The hotel is situated in a good location and I would stay here again as it was good value for money too
Would be an excellent property if they sorted out the hot water issue. Really difficult to get a constant temperature in the shower. You spend more time trying to stop the water from being scalding hot or freezing cold. I stayed in 3 different rooms, which all had the same problem.
Other than issue, the place and staff are excellent.