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Ascott Raffles City Hangzhou

3.0 star property
Travelers find rejuvenation at this 5-star resort's spa after exploring the adjacent shopping center, with multiple pools awaiting their return

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Ascott Raffles City Hangzhou in Jianggan offers convenient on-site shopping and dining. Visitors can unwind in the sauna or steam room, swim in indoor or outdoor pools, and enjoy high-speed WiFi. Guests consistently praise the well-maintained property.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

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About the area

Located in Shangcheng neighbourhood, Ascott Raffles City Hangzhou is connected to a shopping centre. West Lake and Xixi National Wetland Park reflect the area's natural beauty and area attractions include Xihu Tiandi and Zhejiang Science and Technology Museum. Zhejiang Museum of Natural History and Westlake Culture Plaza are also worth visiting. Visit our Hangzhou travel guide
Map
18F,T1,No.228 Xinye Road, Qianjiang New Town, Jianggan District, Hangzhou, Zhejiang

What's nearby

  • Hangzhou City Planning Exhibition Hall
    1 min walk - 0.2 km
  • Raffles City Hangzhou
    3 min walk - 0.3 km
  • Hangzhou Grand Theatre
    6 min walk - 0.5 km
  • MIXC Mall
    11 min walk - 1.0 km
  • Chongyi Church
    2 min drive - 2.3 km

Getting around

  • Hangzhou Railway Station (HZD)
    9 min drive
  • Jiangjin Road Station
    19 min walk
  • Hangzhou (HGH-Xiaoshan Intl.)
    26 min drive

Restaurants

  • 江澜楼阁大酒店
    2 min drive
  • 老头儿油爆虾
    2 min drive
  • Club InterContinental
    2 min drive
  • KFC 肯徳基
    1 min drive
  • HEYTEA 喜茶
    1 min drive

About this property

Ascott Raffles City Hangzhou

  • Hotel near West Lake
  • At Ascott Raffles City Hangzhou, you can look forward to a shopping centre on-site, dry cleaning/laundry services and a bar. For some rest and relaxation, visit the sauna or the steam room. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a conference centre.
  • You'll also enjoy perks such as:
    • An indoor pool and an outdoor pool
    • Free self-parking
    • Limo/town car service, buffet breakfast (surcharge) and a 24-hour front desk
    • Smoke-free property, 1 meeting room and a front desk safe
    • Guest reviews speak highly of the first-rate property condition
  • Room features
  • All 180 individually furnished rooms boast perks such as air conditioning and separate sitting areas, in addition to amenities such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Rainfall showers, deep-soaking baths and free toiletries
    • Separate sitting areas, separate dining areas and kitchenettes

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  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Airport pick-up shuttle (surcharge) from 9 AM to 6 PM on request
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; CNY 85 for adults and CNY 43 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekdays only)

Business services

  • Conference centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Limited room service
  • Microwave
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 85 for adults and from CNY 43 for children
  • Airport shuttle fee: CNY 600 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property is professionally cleaned

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Ascott Raffles City Hangzhou have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Ascott Raffles City Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ascott Raffles City Hangzhou?

Self-parking is free at this property.

What time is check-in at Ascott Raffles City Hangzhou?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Ascott Raffles City Hangzhou?

Checkout is at noon.

Does Ascott Raffles City Hangzhou provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs 9 AM-6 PM on request. A fee of CNY 600 per vehicle applies.

Where is Ascott Raffles City Hangzhou located?

Located in Shangcheng, this hotel is steps away from Hangzhou City Planning Exhibition Hall and Raffles City Hangzhou. MIXC Mall and Chongyi Church are also within 2 miles (3 km). Jiangjin Road Station is 19 minutes by foot and Qianjiang Road Station is 26 minutes.

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Reviews

Ascott Raffles City Hangzhou Reviews

9.6

Exceptional

9.4

Cleanliness

9.8

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 24 out of 28 reviews
Rating 8 - Good. 3 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

Reviews

Verified review

10/10 Excellent

Gerald

Liked: Cleanliness, room comfort, communication

Couldnt ask for more.

Had a beautiful full serviced apartment. Very comfortable. Property was stunning, but best of all was the shopping mall below and the metro stops just across the street. Was able to get around town without a car very easily. The service was pleasant, but being a frequent traveler, I do not ask for much. Easy check-in. It is in a higher end part of town. Very clean and safe.
Stayed 4 nights in Dec 2020
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
3泊滞在しました。滞在中ルームクリーニング、ベットメイキングして頂きましたが杜撰極まりなかった。ゴミ箱のゴミはそのまま、ベットはしわしわのまま。朝一シャワーはぬるま湯しか出ません。
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Brillant hôtel, best hôtel of 2019 for me:)
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities
ロケーションも良く、部屋の清掃も行き届いており快適に過ごせました。
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Yuk Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and facilities as a service apartment
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ubicación, limpieza impecable y muy cómodo. Buena relación calidad precio
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place, big rooms!

Very nice place, big rooms!
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe hébergement.

Superbe chambre moderne et propre, on s'y sent très a l'aise.
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

MOU SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體很好，地板再清潔一些就更好。
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stunning view nice location good services good swimming pool
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for business and extended staying travelers.
Stayed 4 nights in Apr 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置在新區，所以周邊配套很好，有大型商場，很方便，酒店亦很新，所以很乾淨，房間寬敞舒適
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Sum Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent in every ways ! Love !
Stayed 3 nights in Jan 2019
Verified review

10/10 Excellent

JIANHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
其他一切都不错，就是早餐过于简单了一些，早餐应该只有三星级水平
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Hu

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Oct 2020
Verified review

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

HYESUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Haruhisa

Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

ouyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

ouyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

huiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Takanao

Liked: Staff & service, room comfort
Stayed 1 night in May 2019
Verified review

10/10 Excellent

CHI-JUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019