Dear CarrieAnn Elderkin, First i do thank you for taking the time on writing a review. I apologize on behalf of everyone for the unmet expectations to you during your stay. We brought these all review topics to our concern and will be sure that all will pay attention and improve for the better services. As you can see on other reviews, we are known for taking care deeply about our customers. We can’t fix the past but you have our personal commitment to improve the way our staff serve to every customer. Until then, please accept again our sincerest apologies on behalf of everyone in the team. Regards, Pat on behalf of Vanill hill (hill lodge) team

Dear guest, Thank you so much for your nice comment and we wish to welcome you back to stay with us again. Best regards, Pat on behalf of Vanilla hill (hill lodge)