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Sofitel Hamburg Alter Wall

Family-friendly hotel with full-service spa and health club

Choose dates to view prices

Photo gallery for Sofitel Hamburg Alter Wall

Exterior
Indoor pool, outdoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior
Lobby
Sofitel Hamburg Alter Wall, in the city center, offers a refined sanctuary with international cuisine, a poolside bar, and a relaxing spa. Guests enjoy indoor/outdoor pools and can visit nearby Miniatur Wunderland. The hotel's library and garden provide quiet spots to unwind.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking available
  • Gym
  • Pet-friendly

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About the area

Map
Alter Wall 40, Hamburg, HH, 20457

What's nearby

  • Hamburg City Hall - 3 min walk - 0.3 km
  • Miniatur Wunderland - 10 min walk - 0.9 km
  • Elbe Philharmonic Hall - 14 min walk - 1.3 km
  • Hamburg Cruise Center - 17 min walk - 1.4 km
  • Reeperbahn - 3 min drive - 2.0 km

Getting around

  • Rodingsmarkt U-Bahn - 3 min walk
  • Michaeliskirche Hamburg Station - 11 min walk
  • Hamburg Airport (HAM) - 31 min drive

Restaurants

  • ‪Daniel Wischer - ‬4 min walk
  • ‪60 Seconds to Napoli - ‬4 min walk
  • ‪Peter Pane - ‬4 min walk
  • ‪L‘Osteria - ‬3 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Sofitel Hamburg Alter Wall

Family-friendly hotel near Miniatur Wunderland
Near Elbe Philharmonic Hall and Hamburg Cruise Center, Sofitel Hamburg Alter Wall provides an airport shuttle, a poolside bar and a terrace. Indulge in a massage at Seagull Spa, the on-site spa. The on-site international cuisine restaurant, Ticino, offers breakfast and dinner. In addition to a garden and a library, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Express check-out, express check-in and a computer station
  • Smoke-free property, multilingual staff and a front desk safe
Room features
All 241 rooms include comforts such as 24-hour room service and air conditioning, as well as perks such as late-night room service and free WiFi.
Other amenities include:
  • Bathrooms with designer toiletries and hairdryers
  • 49-inch LCD TVs with premium channels
  • Daily housekeeping, desks and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 6 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Airport shuttle available
  • Parking on site (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: EUR 32 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Seven Heads
  • Ticino

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (12,917 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 32 per person
  • Fee for in-room wired Internet: EUR 6 per day (rates may vary)
  • Self-parking fee: EUR 30 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Alter Hamburg
Alter Wall Hamburg
Hamburg Sofitel
Hamburg Wall
Sofitel Hamburg Alter Wall Hotel
Sofitel Alter Wall Hamburg
Sofitel Alter Wall Hotel
Sofitel Alter Wall Hotel Hamburg
Sofitel Hamburg Alter Wall
Wall Hamburg
Accor Hamburg Alter Wall
Sofitel Hamburg Alter Wall Hotel Hamburg
Sofitel Alter Wall
Sofitel Hamburg Alter Wall Hotel
Sofitel Hamburg Alter Wall Hamburg
Sofitel Hamburg Alter Wall Hotel Hamburg

Frequently asked questions

Does Sofitel Hamburg Alter Wall have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Sofitel Hamburg Alter Wall pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Sofitel Hamburg Alter Wall?

Self-parking is available for EUR 30 per day.

What time is check-in at Sofitel Hamburg Alter Wall?

Check-in start time: 3 PM; check-in end time: 11:30 PM.

What time is check-out at Sofitel Hamburg Alter Wall?

Checkout is at noon.

Where is Sofitel Hamburg Alter Wall located?

This family-friendly Hamburg hotel is located on a river, within a 5-minute walk of Neuer Wall and Hamburg City Hall. Miniatur Wunderland and St. Pauli Piers are also within 1 mile (2 km). Rodingsmarkt U-Bahn and Stadthausbrücke S-Bahn are within a 5-minute walk.

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Reviews

Sofitel Hamburg Alter Wall Reviews

9.0

Wonderful

9.4

Cleanliness

9.4

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 578 out of 999 reviews
Rating 8 - Good. 304 out of 999 reviews
Rating 6 - Okay. 87 out of 999 reviews
Rating 4 - Poor. 18 out of 999 reviews
Rating 2 - Terrible. 12 out of 999 reviews

Reviews

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges Hotel in einer Top-Lage! Kommen gerne wieder!
Stayed 2 nights in Oct 2020

8/10 Good

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centralt beliggende hotel

Dejligt hotel med central beliggenhed. Velholdt og rent. Personalet var venlige, men manglede servicemind i forhold til hotellets antal stjerner. Vi rejste 6 sammen, og det var svært at reservere bord så vi kunne spise morgenmad sammen. Om aftenen var baren fyldt, og vi fik allernådigst lov til at sidde i lobbyen med vores drink. Så mere omsorg til personalet så de har et større overskud til, at give gæsterne god service.
Stayed 2 nights in Sep 2020

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Property conditions & facilities

Average

Very good location and excellent breakfast. Check in takes very long and staff not very attentive. Rooms (luxury class) relatively small and "clinical". Bed uncomfortable because the mattress is higher in the middle thus you almost fall out of the bed while sleeping. Air conditioning noisy. Garage extremely narrow, difficult parking for bigger cars.
Stayed 1 night in Sep 2020

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Hotel

Das Hotel liegt sehr zentral. Man kann zu Fuss viele Sehenswürdigkeiten gut erreichen. Wir erhielten ein Upgrade. Es war ein sehr schönes grosses Zimmer mit schönem Ausblick. Das Bett war sehr bequem. Beim Frühstück gab es Wartezeiten, weil wegen Corona keine Selbstbedienung am Buffet war. Ich würde das Sofitel wieder buchen.
Stayed 3 nights in Aug 2020

8/10 Good

Mathilde

Liked: Cleanliness, property conditions & facilities, room comfort

god beliggenhed

Hotellet ligger super godt, og værelserne er rigtig fine. Vi var der under corona, så en stor del af hotellet var lukket ned - hvilket godt kunne mærkes. Morgenmad var slet ikke pengene værd! Æg fra en pose, og vi skulle stå i kø i 20 minutter for at komme ind til buffet... man måtte ikke selv tage drikkevare, men vi blev først tilbudet dem da vi var færdige med vores mad... Alt i alt kunne personale godt være mære opmærksomme, men fint hotel.
Stayed 4 nights in Aug 2020

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flot hotel

Flot hotel og god service
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altid fantastisk at bo på dette hotel. Perfekt beliggenhed, god service, lækre værelser og altid rent.
Stayed 2 nights in Jul 2020

10/10 Excellent

Anne-Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Et strøkent hotell✨✨✨

Veldig praktiske rom med fantastiske senger.
Stayed 2 nights in Jul 2020

10/10 Excellent

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolute a nice hotel

Dejligt hotel med en fantastisk beliggenhed. Gode store værelser med alle fornødenheder.
Stayed 1 night in Jul 2020

6/10 Okay

Jh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedingt durch Corona leider nur eingeschränkte Dienste
Stayed 2 nights in Jul 2020

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

stjerner værd

Fantastisk oplevelse trods Corona restriktioner.
Stayed 2 nights in Jul 2020

6/10 Okay

CHASE

Liked: Cleanliness, room comfort
Not a bad location. Close to a lot of things for inner city. Was disappointed that the pool and spa were not stated closed on the website. Still waiting to see if I was charged for upgrades that seems to not go with anything that we recieved. Maybe just a misunderstanding when we checked in. The breakfast served was great. Room service menu was slacking though. All and all a good stay.
Stayed 2 nights in Jun 2020

10/10 Excellent

Jan Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kjempeflott
Stayed 1 night in Feb 2020

6/10 Okay

Torben

Liked: Cleanliness, staff & service
Disliked: Room comfort

Værelserne minder om en spartansk kahyt

Værelserne er for små og spartansk udstyret Ingen lænestole og intet klædeskabe
Stayed 2 nights in Mar 2020

10/10 Excellent

Keld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location and excellent service

Excellent stay, super location and nice facilities. Breakfirst buffet is really good.
Stayed 1 night in Mar 2020

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
Points positifs : -bon service à l’accueil -bons cocktails -bonne literie Points à améliorer: -serveurs bars et restaurants peu aimables et serviables -
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Die Matraze war veraltet und eucht schräg man lag schräg im Bett
Stayed 3 nights in Feb 2020

10/10 Excellent

Betina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and central hotel

Very nice hotel with a small spa and a good breakfast buffet. Parking right under the hotel. Friendly staff and good service.
Stayed 2 nights in Feb 2020

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Lage, tolles Hotel, nette hilfsbereite Mitarbeiter
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
La chambre n'a pas été nettoyer tous les jours (poubelles non vidées)
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren begeistert von der Größe und der Einrichtung des Zimmers, auch das Bad war sehr groß und geräumig mit Badewanne und einer extra Dusche. Alles war sehr modern und edel. Einfach wunderschön.
Stayed 1 night in Feb 2020

8/10 Good

Stephie, München

Liked: Cleanliness, staff & service, amenities
Positiv: Diese Unterkunft liegt sehr zentral . Das Seagull Spa ist sehr schön und durch den schlangenförmigen Pool mal was anderes . Frühstück war perfekt ! Personal ist sehr freundlich. Negativ: Beim Gepäck wurde uns bei der Anreise und Abreise nie geholfen. Es ist ein 5 Sterne Hotel aber an manche Kleinigkeiten sieht man dass es einfach schon in die Jahre gekommen ist.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

バスタブがない部屋で残念でした

以前宿泊した時は、バスタブもありアメニティがエルメスだったけれど、今回はバスタブのないシャワーだけの部屋でアメニティはLANVANでした。 部屋の交換をお願いしたら、バスタブの無い部屋の料金設定だった様で変えてもらえず…。 冬はやはりバスタブが欲しいので、よく調べてから予約すれば良かったです。 朝食はバラエティに富んで美味しかったです。
Stayed 4 nights in Jan 2020

10/10 Excellent

Prinz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Toll. Sehr schöne Junior Suite mit mehr als genug Platz und ein hervorragendes Spa. Concierge war sehr hilfreich bei der Umsetzung von Extra-Wünschen. Die Lage ist traumhaft direkt in der Innenstadt gelegen und besitzt eine Tiefgarage(Parkgebühren 25€/Tag). Kommen gerne wieder.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very nice hotel, enjoyable stay
Stayed 2 nights in Jan 2020