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ibis Hamburg Alster Centrum

3.5 star property
Eco-certified Hamburg hotel connected to the convention centre, steps from Alster Lakes

Choose dates to view prices

Photo gallery for ibis Hamburg Alster Centrum

Land view from property
Property amenity
Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Room, 2 Single Beds | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Exterior
Located in Hamburg City Center, ibis Hamburg Alster Centrum offers a welcoming retreat. Connect to WiFi and take advantage of dry cleaning/laundry services. The helpful staff has left a lasting impression on previous guests, who can also rent bikes to explore the city or visit nearby Hamburg City Hall.

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Laundry
  • Air conditioning
  • Housekeeping
The current price is ฿3,047
฿3,260 total
includes taxes & fees
21 Sept - 22 Sept

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room, 1 Double Bed (New Sleep Easy Concept)

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Double Room, 1 Double Bed (New Sleep Easy Concept)

8.6 out of 10
Excellent
(39 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed - double
Private bathroom
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, 2 Single Beds

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 2 Single Beds

7.8 out of 10
Good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Holzdamm 4-12 & 16, Hamburg, HH, 20099

What's nearby

  • Hamburg City Hall - 12 min walk - 1.1 km
  • Miniatur Wunderland - 3 min drive - 2.6 km
  • Reeperbahn - 3 min drive - 2.7 km
  • Hamburg Cruise Center - 4 min drive - 3.0 km
  • Elbe Philharmonic Hall - 4 min drive - 3.0 km

Getting around

  • Hamburg (ZMB-Hamburg Central Train Station) - 6 min walk
  • North Central U-Bahn - 7 min walk
  • Hamburg Airport (HAM) - 26 min drive

Restaurants

  • ‪Mutterland - ‬4 min walk
  • ‪Max & Consorten - ‬4 min walk
  • ‪Café Punto Ernesto - ‬3 min walk
  • ‪St. Georg Steakhouse - ‬4 min walk
  • ‪Junge Die Bäckerei - ‬4 min walk

About this property

ibis Hamburg Alster Centrum

Eco-certified hotel near Hamburg City Hall
Located close to Alster Lakes and Miniatur Wunderland, ibis Hamburg Alster Centrum provides dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • An electric car charging station, smoke-free property and a front desk safe
  • A lift, a 24-hour front desk and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 165 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and sound-insulated walls.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks and phones

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 20 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 19 for adults and EUR 9.50 for children

Things to do

  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (81 centimetre high)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 16 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 19 for adults and from EUR 9.50 for children
  • Self-parking fee: EUR 20 per day
  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

ibis Alster Centrum
ibis Alster Centrum Hotel
ibis Alster Centrum Hotel Hamburg
ibis Hamburg Alster Centrum
ibis Hamburg Alster Centrum Hotel
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg Alster Centrum Hotel
ibis Hamburg Alster Centrum Hamburg
ibis Hamburg Alster Centrum Hotel Hamburg

Frequently asked questions

Is ibis Hamburg Alster Centrum pet-friendly?

Yes, ibis Hamburg Alster Centrum allows pets (limit 1 total). There's a fee of EUR 16 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at ibis Hamburg Alster Centrum?

As of 25 Aug 2025, prices found for a 1-night stay for 2 adults at ibis Hamburg Alster Centrum on 21 Sep 2025 start from ฿3,046.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at ibis Hamburg Alster Centrum?

Self-parking is available for EUR 20 per day.

What time is check-in at ibis Hamburg Alster Centrum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at ibis Hamburg Alster Centrum?

Checkout is at noon.

Where is ibis Hamburg Alster Centrum located?

Located in Hamburg City Center, this eco-certified hotel is within a 15-minute walk of Alster Lakes and Hamburg City Hall. Miniatur Wunderland and Hamburg Cruise Center are also within 2 mi (3 km). North Central U-Bahn is 7 minutes by foot and South Central U-Bahn is 9 minutes.

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ibis Hamburg Alster Centrum Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 231 out of 829 reviews
Rating 8 - Good. 408 out of 829 reviews
Rating 6 - Okay. 139 out of 829 reviews
Rating 4 - Poor. 39 out of 829 reviews
Rating 2 - Terrible. 12 out of 829 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Good staff. Needs update
Stayed 1 night in Aug 2025

8/10 Good

Rasoa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 4 nights in Jul 2025

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient as it’s close to the town centre yet it’s still in a quiet location, we had a lovely stay thank you !
Stayed 4 nights in Feb 2025

10/10 Excellent

Antonella

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Aug 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2024

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location 👌

Good city centre location and amenities nearby, room quite and clean condition
Stayed 6 nights in Mar 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were too firm even with the matress pad.
Stayed 3 nights in Jul 2025

4/10 Poor

Alan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Paid breakfast and expedia did not confirm it and got double charged. Asked the hotel to review and did not bother to even respond
Stayed 2 nights in Aug 2025

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

No bells and whistles but a confortable stay. Very close to river, train station and city center.
Stayed 3 nights in Sep 2024

8/10 Good

Bente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast, clean rooms and central
Stayed 4 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I nice, basic, hotel very close to the city centre.
Stayed 3 nights in Dec 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attended a conference in Hamburg the location of the hotel was centrally located and easy to get around.
Stayed 8 nights in Oct 2023

10/10 Excellent

Falko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toller Service!
Stayed 2 nights in Jan 2025

8/10 Good

SANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Reasonably priced. Good breakfast. Great staff!
Stayed 2 nights in Nov 2023

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that is quite close to the station, shops and restaurants. Bed was comfortable, bathroom spotless and it was a nice stay. Only problem is that you can hear the trains at night, but it is not too bad!
Stayed 3 nights in Jan 2024

10/10 Excellent

Gilda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast !!!! Recommended!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option for a short stay in Hamburg

This is the first place I'd recommend if you have a short stay in Hamburg and really just need a place to sleep. It's a great location (less than 5 minutes from the train station, and right across the street from the lake). The rooms are small but clean, we didn't have any noise from inside or outside the hotel, and service was helpful and friendly. Great option at a decent price.
Stayed 2 nights in Jun 2024

6/10 Okay

BURCIN

Liked: Cleanliness, staff & service
I wish there was a safe in the room. Other than that very friendly staff, very clean room, great sheets on the bed.
Stayed 2 nights in Sep 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great
Stayed 1 night in Aug 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
The location for the property was excellent, easy to get to from the train station (HBF), and there were many good bars/restaurants within minutes walk. The area was quiet too. The elevator was sporadic. Also a few times the doors from the stairs were open/accessible to anyone.
Stayed 4 nights in Jun 2024

6/10 Okay

marcus

Disliked: Amenities
Ok boende men ingen parkering
Stayed 1 night in Nov 2023

6/10 Okay

DAVID

Disliked: Property conditions & facilities
Does what it does on the tin.Rooms at the back level 5 near the lift are very noisy at night.You hear the lift then when that stops you hear the trains on the track at the rear. Staff very good when we asked to change rooms and there was no problem in doing so.
Stayed 4 nights in Mar 2024

8/10 Good

Susannah

Liked: Cleanliness, staff & service
I liked everything about the place, except for the fact that the air conditioning did not work.
Stayed 1 night in May 2024

6/10 Okay

W A

Liked: Cleanliness, property conditions & facilities

Too noisey from railway.

A lot of noise from the railway interrupted sleep on both nights. No tea or coffee making facilities in the room, a basic standard for any reasonable hotel.
Stayed 2 nights in Dec 2023

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Some staff were helpful. Good breakfast. Several staff were rude and not helpful. No air conditioning for first three night and window opened to very noisy (all hours) train station. No ice machine and TV did not work.
Stayed 8 nights in Jul 2023