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"The hotel is in a fantastic location right next to the Tower of London, but unfortunately my experience was heavily impacted by a fire on the first morning of my stay. While I fully understand that fires happen and safety must come first, the communication from staff throughout the incident was extremely poor. Guests were left outside for around 40 minutes with no updates, many of us standing in bare feet and pyjamas. We were then told to follow a staff member to another hotel, which resulted in...

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Great staff and really helpful on the reception, couldn’t do enough to ensure we had the perfect stay."

"El personal que te atiende es súper amable y atento, la limpieza del lugar y las habitaciones excelentes."

"Excellent although very small and NO KETTLE in the room"

"We booked a Deluxe Queen Room, we didn’t seem to get that, due to late check in, it would appear that we got allocated some form of accessible room which wasn’t what we booked, this meant that our bathroom was a wet room and really not what we wanted at all, the entire floor of the bathroom got soaked each time the shower was used, the Air con in the room didn’t seem to work properly. Possibly should have addressed this with the hotel directly but we only used it for sleeping but upon reflection...

"The elevators were a constant problem during the week of my stay. They are the lifeblood in a hotel!!! One day I had to walk up the stairs with the manager and another couple who were just checking in. 5 flights-ridiculous! I love the location and the brand but they need to do better-technology is great-when it works!!!!"

"Wonderful experience! Clean rooms, great breakfast, great staff! Everything you want in a hotel!"

"Great location"

"The best hotel in London for the convenient location close to all the tourist attractions. The staff are friendly and welcoming. Very clean rooms"