good room condition n beautiful view of hallstatt lake.
better to improve by dedicate on every single detail to leverage to another level of superior.
hotel staff is acceptable
restaurant is bad. food is bad. staff is worse. the bald waiter is worst.
Cosy place to stay with Fantastic View :)
In the winter time should arrive the city before 5.00 pm., especially when you drive the car to avoid the fog and snow that may cause the accident.
Sumanus
4/10 แย่
ben
1 พ.ค. 2024
check in lady who wear spectacles very rude , show black face while we check in , very bad
Very helpful and polite staff. Stored our luggage for a few extra hours so that we could explore the town. Lovely room with a lake view. Highly recommend
Make sure you get the main building room. We stayed for 2 nights and was assigned to the rooms that is 300m building away. The lake view is different than the original room.
The room keys didn’t work for first day and second day.. front desk asked me to walk back to the main building to fix it.
The stay is very pleasant in this hearty hotel. It is located conveniently next to the ferry pier. My room is spacious and on the top floor with a balcony facing the lake. The view is just unbeatable. The amenities provided in the room are in high quality. A nice breakfast is included.
2nd stay at Heritage - previously in junior suite, this time in lake view deluxe. Great views from main house Kainz. Room was comfortable with free water and coffee machine and fridge. They have renovated downstairs reception and restaurant, not much more space but feels more modern. The food at dinner and service were excellent and value for money. The breakfast was good but lacked variety. The only negatives relate to poor housekeeping not replacing items and a waitress in the restaurant with her hair up and big earrings who was so rude and difficult with guests - telling off everyone. The other waiters were helpful and polite. People are paying her wages who stay here and she should show some more respect in customer service matters - maybe retrain her or put here back of house please. Property has nice sauna in top floor. Overall enjoyable stay. Thanks.
Stunning views from our balcony , right on the lake. Room very comfortable , quiet , clean and close proximity to shopping and restaurants and yet remote enough for peace and quiet .
Hallstatt is highly recommended.
Suzanne
เข้าพัก 1 คืน, มีนาคม 2024
4/10 แย่
Ching In
เดินทางเป็นกลุ่ม
23 ก.พ. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Nothing special
Very expensive
No lift !!!!!!!!! You have to carry your luggage to Walk 3/F
1. Hotel staff was nice to give room 1 hr earlier & provide someone to help with luggage to room which was in a different building.
2. View from room was great including that from balcony
3. Decent breakfast.
1. Wifi kept disconnecting
2. Hotel room was comfy but had a few loose fittings
They put us in a room not as described in the Hotels.com listing:
- room was in different location from hotel building (5 minutes walk)
- room was on 3rd floor and without elevator
- no hot water (for shower) at nite
- hotel reception offered no solution when we complained
I can not say enough wonderful things about the Heritage hotel!!
I am doing a 28 days trip in 3 countries and 6 places so far and nothing compares to this Heritage hotel, wonderful location, woderful place, wonderful people giving 100% great service..... in the room you will enjoy many complimentary things like a Nespresso, free water, skin conditioner and shampoos etc....
Wonderful hotel in a wonderful place!!!!!!
Well worth it!!
Beautiful setting. Our room was not in the main building, but in one of the other properties. It was comfortable, quiet, peaceful, with an amazing view of the lake.
We enjoyed everything about the hotel, including the restaurant. The breakfast brunch was generous and fairly varied, and dinner was excellent.