Dear Husna,Thank you for choosing Novotel Ha Long Bay for your recent stay in Ha Long and taking time to share your feedback with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back very soon.Thank you and best regards,

Dear Mr. David,We sincerely apologize for the less than satisfactory experience you had during your stay at our Novotel Ha Long Bay. Your feedback is invaluable to us, and we are committed to addressing the issues you encountered. Please know that we take your concerns seriously and removed information in Expedia page, otherwise that when guest made family bookings we also sent message to ask require set up extra bed or not. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a better experience in the future. If you have any further feedback, please feel free to contact us directly. Thank you for your understanding.Best regards,

Dear Sebastian,Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Nigel,We sincerely apologize for the less than satisfactory experience you had during your stay at our hotel bout our foods. Your feedback is invaluable to us, and we are committed to addressing the issues you encountered. Please know that we take your concerns seriously and will work diligently to improve in the areas you mentioned. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a better experience in the future. If you have any further feedback, please feel free to contact us directly. Thank you for your understanding!Best regards,Novotel Ha Long Bay

Dear Uncheol,Thank you so much for taking the time to share your wonderful experience at our hotel! We are delighted to hear that you enjoyed your stay with us special enjoy at our pool. Our team works diligently to ensure every guest has a great stay. Your kind words are truly appreciated, and we look forward to welcoming you back on your next trip.Best regards,

Dear Estee,We sincerely apologize for the less than satisfactory experience you had during your stay at our hotel. Your feedback is invaluable to us, and we are committed to addressing the issues you encountered. Please know that we take your concerns seriously and will work diligently to improve in the areas you mentioned and plan training for staffs. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a better experience in the future. If you have any further feedback, please feel free to contact us directly. Thank you for your understandingBest regards,Hotel Management

Dear Roger,Thank you so much for taking the time to share your wonderful experience at our hotel! We are delighted to hear that you enjoyed your stay with us. Our team works diligently to ensure every guest has a memorable and comfortable visit. Your kind words are truly appreciated, and we look forward to welcoming you back on your next trip,Best regards,Hotel Management

Dear Jamie,We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Bui Thu - Front Office Manager

Dear Mr. Xuan Tru,We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear So Hee,Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and training for staffs and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you and best regards,

Dear Mr. Bruce,Thank you so much for taking the time to gave us point if you can share with us detail for your experience at our hotel via email fom@novotelhalong.com.vn.Your kind words are truly appreciated and try to improve, we look forward to welcoming you back on your next tripBest regards,

Dear Mr. John,Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and maintenance to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you and best regards,

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your needs. The fact that our brand is being well positioned in the eyes of customers is a big part of your efforts, thank you for your positive feedback for our business.

Dear Mr. David, Thank you for choosing Novotel Ha Long Bay for your recent trip to Ha Long and taking time to share your feedback with us. We sincerely apologize that you did not enjoy your stay with us. We have taken your comment seriously and in the process of reviewing and retraining our team on service. We had reported local authority about loud music at the night market which annoyed tourists staying in nearby hotels and hope they can have some actions for this problem. We sincerely look forward to an opportunity to welcome you back and be of service to you again. Sincerely, The hotel management team

Dear our valued guest, Thank you for taking time to leave us a rating here. We hope to have chance to welcome you back and be of service to you again soon. Sincerely, Novotel Ha Long Bay team

Dear Robin, Thank you for choosing Novotel Ha Long Bay as your accommodation choice. We are sorry that your experience did not meet your expectation, please allow us to express our sincerest apology. We have well noted your feedback for investigation and action plan to prevent the reoccurrence in the future. Many thanks again for your feedback and we hope to have chance to better serve you in the future. Sincerely, The Novotel Ha Long Bay team

Dear our valued guest, Thank you very much for taking time to leave us a rating here. It is our great pleasure to see your rating. It is served as an encouragement as we strive everyday to bring good service to our customer. Thank you again and we hope to welcome you back again soon. Sincerely, The Novotel Ha Long Bay team

Dear Theu Thi, Thank you very much for taking time to share your feedback here. We are very happy to read your comments. It has been shared among our team as it serves as an encouragement to all of us. Once again, we appreciate your sharing and we hope to have chance to be of service to you again soon. Sincerely, Novotel Ha Long Bay team

Dear Tung, Thank you very much for taking time to leave us a rating here. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Ha Long Bay team

Dear Thanh Yen, Thank you so much for sending us your lovely feedback regarding your recent stay at Novotel Ha Long Bay. It is wonderful to read that you enjoyed your stay with us. We look forward to welcoming you back and offering you other pleasant stay soon. Sincerely,

Dear our valued guest, Thank you so much for sending us your lovely feedback regarding your recent stay at Novotel Ha Long Bay. It is wonderful to read that you enjoyed your stay with us. We look forward to welcoming you back and offering you other pleasant stay soon. Sincerely,

Dear valued guest, Thank you so much for your valuable feedback regarding your recent stay at Novotel Ha Long Bay. We trully regret that the bed make your stay did not meet your expectation, please accept our deepest apology for this inconveniences. We hope that this experience does not impair your trust in Novotel brand and give us the new opportunity to serve you better in future. Sincerely,

Dear Debra , Thank you so much for sending us your lovely feedback regarding your recent stay at Novotel Ha Long Bay. It is wonderful to read that you enjoyed your stay with us. We look forward to welcoming you back and offering you other pleasant stay soon. Sincerely,

Dear Yung Tain, Thank you so much for your feedback. We hope to have the opportunity of serving you again soon. Sincerely,

Dear Jia, Thank you so much for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back and offering you other pleasant stay in near future. Sincerely,

Dear Karine, Thank you for giving Novotel Ha Long Bay a high vote here. We look forward to welcoming you back and offering you other pleasant stay in near future. Sincerely,

Dear Anna, Thank you so much for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. We have noted carefully your feedback about the bed and we will review again with Hotel management team to release proper solution. We hope to have the opportunity of serving you better in the future. Sincerely,

Dear James, Thank you so much for giving Novotel Ha Long Bay a high vote here. We are delighted to know that you enjoyed your stay with us, this will help our staff have motivation to keep on providing pleasant experiences to all guests. We look forward to welcoming you again soon. Sincerely,

Dear Ema, Thank you for your lovely message regarding your recent stay at Novotel Ha Long Bay. We are delighted to know that you enjoyed your stay with us, this is what we strive for everyday from our heart. We look forward to welcoming you back and offering you other pleasant experience. Sincerely,

Dear valued guest, Thank you so much for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. It is glad to know that you found your experience nice and impressed with hotel staff. Your kind words will be huge encouragement to help our staff keep up the good work. We look forward to welcoming you back soon. Sincerely

Dear valued guest, Thank you so much for taking time to send us the feedback regarding to your recent stay at Novotel Ha Long Bay. We are delighted to know that you enjoyed your stay with us, this is what we strive for everyday from our heart. We look forward to welcoming you back soon. Sincerely

Dear AUN LING AMY, Thank you so much for giving us a high vote here. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Sincerely,

Dear Kim, Thank you so much for taking time to send us the feedback regarding your recent stay at Novotel Ha Long Bay. We are delighted to know that you had a nice and comfortable experience . We hope to have the opportunity of serving you again in the future. Sincerely