Dear CristobalThank you for your review but we want to clearly some thing as below:1. You said that you couldn't check in because the Covid 19 but you told me that you forgot the booking because you booked for a long time and you did not remember about that until I contacted you. Who are lying?2. Our policy does not allow cancel in last minutes, you knew that when you made the reservation3. You did not come our hostel so it is not fair when you leave bad review for usFinally, we always give the best service for our guest but we also have our rule. We hope you have better experience for the next timeThank youBBQ Team

Dear Mr Ronald Thank you so much for taking your time to review for us. we were happy to having you in the new year, we are thankful for choosing our Hostel. we hope to see you again in the nearest future. Have a nice day Love from BBQ Team