The property on the whole is fine, but the rooms and toilet, I thought, were really run down and "super super dirty"; the staff was good but really slow; the food was the only saving grace, but I guess we were there during the peak summer heat, which also led to me giving the hotel a lower rating.
Very stinky with no proper cart service & very very expensive without any quality.
Mosquitos & flys in the room.
Very boring stay being a resort.
All activities are just for name.
Good spacious rooms and Comfortable beds, loads of activities for kids and chef Rathore and Harshita at front desk made sure our stay was super comfortable and we were well feed from the wide selection of the delicious buffet- breakfast, lucnh and dinner!
Amazing customer service and overall hospitality. The food is delicious and the chefs are very helpful in customizing the dishes e.g we asked for gluten free and lactose free meals and it was prepared for us.
Wonderful stay with amazing hospitality. Staff was courteous and they know their job well. Definitely recommended.Food was good but they need to bring in more variety in their spread.
The overalll experience was very good.O ur kids had a great time at mini zoo and we all enjoyed our stay very much .The food and service at the Tangra restaurant was very good however they are only providing us with bottled water only which is priced at Rs 450 a bottle and they don't serve normal water which I found very very wrong considering that it's a standard norml in India to provide normal water along with bottled one .I was only left with the choice to either buy the Rs 450 bottle or take my child to the Brick room( main buffet restaurant) which is highly unacceptable.They definitely need to rectify this.
Best for a weekend getaway. Services are great. Food in their restaurants is amazing. Multiple activities for all age groups. Overall a nice experience.
This was our first family stay at westin sohna and it was a delightful one. Especially my 5 year old enjoyed a lot in parks, pool and was in love with the farm animals. He now even wants to celebrate his next bday here. Thank you so kuch for great hospitality, amazing buffets and ambiance
เข้าพัก 1 คืน, มิถุนายน 2025
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
christy
9 ธ.ค. 2025
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด
Room condition could have been better. Showers were leaking and cleanliness could have been better.
The overall stay was pleasant and comfortable except the Check-in.
เข้าพัก 1 คืน, ตุลาคม 2022
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Suresh
18 ส.ค. 2024
ชื่นชอบ: ความสะอาด
Poor check in experience. Staff attending (north eastern) to guests are very non fluent in English or Hindi and often take thrice the time to tell a simple thing. We got room 824 keys at 4.33 pm that too after frequent following up while at restaurant. The only time they showed promptness was while reminding of checkout at 12.01 pm. Breakfast service was slow and needed frequent reminders. There was chaos. The only few people doing great were Urmila, Aman. Overall not worth the price and not the same Weston experience we get at other Westins
Property: 8.5/10
Food & Dining: 8.5/10
Accommodation/Room: 7/10: Half the lamps were dysfunctional; the mini refrigerator was not cooling, neither was the air conditioner. The room space was quite good and surrounding space very pleasant and almost noise free. Washroom and balcony space was also very good.
Restaurant Staff: 👍
Check-in experience: 2/10. I had made a call about 4 hours prior to check in, to request for an early check in around 2:00 pm was possible, and the lady confirmed we could. However, on reaching the property, the person at the front desk said we needed to wait for 45 mins as the room was getting ready. Major miscommunication between the resort staff. Had to repeat the entire conversation I had on call before, and then almost immediately we got a room. My question is, where was the issue??
The resort check in time is 3:00 pm, and check out time 12:00 pm. For reasons I’ve never understood, why is it never 24 hours, or, at least 23? Anyway. So if a previous occupant checks out at 12:00 pm, does it take 2 hours or 3 for them to clean the room? Even if someone checks out late, there is still ample time and ample staff at the resort to perform the same. So either they shouldn’t confirm or if they do, after checking both the Marriott Bonvoy member ID and reservation number, they should make sure the room is available.
Such errors are not acceptable from a 5 star property. And it’s a beautiful property. Why tarnish that?
Apart from overpriced food all other aspects of the stay were great.
Very friendly staff , well spread out property with so many activities to keep oneself pleasantly occupied.