Dirty,noisey, and not finished on top of a multiplex cinema, so you hear the movies to about 1am, not well looked after,will not stay again,the only good thing is the taxi out of the place.
Andrew
เข้าพัก 4 คืน, เมษายน 2019
การตอบกลับจาก Sandy วันที่ 25 เม.ย. 2019
Dear guests, thank you very much for staying in our hotel.I'm sorry for the unsatisfactory experience.You can change your room if you think it is noisy. We can change your room for free.You are welcome to come again, thank you.
The front desk service is terrible. I stayed there on and off for 2 weeks because I travel around while in China. I paid a fee to be a member for room rate discount and room upgrade if available. They upgraded me for one time and the next time the front desk person was very mean to me and said no upgrade available. I was upset with the way the front desk person talks to me meanly and I complained to her manager and want my membership fee refunded but the manager said no because I used once, and they did nothing about it with my complaint. It was a horrible experience I will not stay there again. The place has bugs too, I had to request for room change.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, พฤศจิกายน 2018
การตอบกลับจาก Lulu วันที่ 26 ธ.ค. 2018
Dear customer: Thank you for your valuable advice! We are really sorry for your reaction, we have reported back to the relevant departments and organized special training and improvement for this problem. Looking forward to your coming again and feeling our progress, thank you!