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"location was brilliant and the owners very welcoming"

"Clean room helpful staff comfortable bedrooms good food"

"Location is superb, 100 ft to Chippenham bus station, and leads than 10 minutes bistro from the train station. Room is spacious, so is the bathroom, big and renovated. Courtyard is nice. There is a leisure pool at site too. Huge parking lot at back. The buffet breakfast offered was full English style and truly great. Staffs were super friendly. I stayed here one night to visit the near by Cotswold villages, like Castle Combe, which was only half an hour away. If the windows could be upgraded and...

"Overall the staff were helpful, food is also good This is not a cheap place to stay at so you would expect a few basics The WiFi was so slow you couldn’t get Amazon or Netflix on We were in room 7 without A/C hot on the 13/7/26 We opened the windows the noise from the traffic was deafening There are other hotels in this area with better facilities, I will look at them next time I am in the area"

"Breakfast service wasn't good. Only one member of staff on duty serving."

"While we had a pleasant stay and the staff was very nice and helpful, the property needs some modernising. For instance, the window of our room didn't quite stay open which made it very hot and stuffy in this hot weather"

"Lovely room, and good food cooked well"

"I've stayed at the hotel multiple times and never had a problem until Wednesday 15th July. The building is obviously old so limited to what they can do, but second floors rooms in peak summer are like pizza ovens. The small ancient fan is not enough and I barely slept."

"We loved everything about this hotel. Staff , food , room and location. Would love to stay here again."

"An excellent hotel and very reasonably priced. We ate on the terrace in fantastic weather. Also at breakfast in the beautiful dining room. Our cosy courtyard room was modern and well kept and the cold fan certainly helped. The building, grounds and staff are really great. We will stay again."

"Great hotel in a perfect location to explore Bath."

"The room was fine. Beware of the parking charge which is applied to you if you have booked through Expedia. I personally think it is ridiculous to charge extra for parking at a motorway service station hotel."

"Excellent breakfast/ dinner outside in garden."

"The hotel was interesting enough and not horrible. But there were some deficiencies. The exterior entrance doors are very narrow and there is nobody there to help you with your luggage. Or to even hold the door. If you are not very strong and need some help it might be a challenge. The front desk clerk when we checked in, was completely indifferent to us. When we had a problem with the Wi-Fi, she was condescending and never did get our issue straightened out. The Wi-Fi there did not work...

"I had a warm welcome and my case was taken up to my room. The room was large with king sized bed. All clean, dated, but that suited the age of hotel! There was a small table with kettle and a selection of tea, coffee etc. Large en-suite with large shower. Lots of choices on breakfast menu and cooked freshly. Parking was easy. Location was excellent. 5 minutes walk to Lacock Abbey. Lacock is a very small place but very interesting."

"Wonderfully great and friendly service, perfect for a stay in a beautiful location."

"Terrible no body there and was accused of taking a radio from room which is a dam lie why on earth would a person do something so low never ever again"

"There is Air Conditioning! Great to have in this Omega block heat! But built under hypergrid power lines!"

"Fabulous hotel! Highly recommend, especially for families. The room was spacious and clean. The location was central. We would definitely stay here again."