Dear Mrs Orphanos, Greetings from beautiful Astypalaia and Pylaia Boutique Hotel & Spa.We would like to thank you for taking the time to review our Hotel and we are delighted that you have enjoyed your stay with us. We also thank you for your positive comments concerning our team and Hotel's location and view. We will be more than happy to welcome you again in the future with a room upgrade and have the chance to taste our new Chef's menu! Kind Regards, Konstantinos Kakios Operations Manager Pylaia Boutique Hotel & Spa

Dear Mrs Efrosini, Greetings from beautiful Astypalaia and Pylaia Boutique Hotel & Spa. We would like to thank you for taking the time to review our Hotel and we are delighted that you have enjoyed your stay with us. We also thank you for your positive comments concerning our staff, Hotel's location. We will be more than happy to welcome you again in the future with a room upgrade and the chance to have a taste of our new Chef's menu! Kind Regards, Konstantinos Kakios Operations Manager Pylaia Boutique Hotel & Spa

Dear Mr Francois, Firstly we would like to sincerely thank you for bringing your recent experience in our Hotel to our attention. It is important to know when we are doing well but even more important to know when we do not. We always endeavour to meet and exceed our guests’ every expectation. However, it seems that in this case we dropped the ball and we are very sorry to hear that several things throughout your stay did not meet your expectations. The issues mentioned above are most certainly not in line with our service vision. We would like to apologize for any inconvenience or embarrassment you might have experienced as a result of any negligence on our part. We genuinely appreciate the opportunity to rectify what has gone wrong and we look forward to welcoming you back by giving us another chance as we have definitely improved our services. Kind Regards, Konstantinos Kakios Operations Manager Pylaia Boutique Hotel & Spa