Search Hotels Near Grayhaven Winery, Gum Spring

"Upon check in the staff was courteous. One elevator was down and that made getting to floors somewhat slow. There were no clear signs that pointed out stair access. The room was clean but under the bedding the mattress was in poor condition. Coming down in the morning both elevators were down. Stair access only led to the outside of the building so it was difficult to navigate by stairs. Some exits had broken push bars. Breakfast was good and the chef and restaurant attendant were both very courteous. The hot tub was fine but the seating area had a rather large trail of ants coming from the outdoors. It did not affect me in the hot tub but I would not sit in the pool chairs because it would be an issue. I did notice the staff cleaning the fitness area well. Getting back up to the room was not easy and an attendant helped me to find and enter the stairs to get to the 4th floor. At checkout the desk staff awarded me Hilton Honors points for the inconveniences, which I really appreciated. "

"Kitchen was equipped with clean rooms but the a/c unit could be fix because the heat wouldn't work on a cool night!"

"Hotel is dirty, staircase going to upstairs to 2nd level and our hallway is dirty. It seriously need to be vacuumed. Our top layer bed sheets were dirty you can see the stain told the front desk and housekeeping came and change it for us. Our sofa looks dirty and worn out so we did not sit on it, bathroom is fine except the toilet area you can smell urine it seriously needs a deep clean. Our key cards keep locking us out of this our room. Turns out they cancel our reservation, never explained why but we literally checked in on Friday how else do you think we have the key cards and our stuff is in the room but the front desk fix the issue in the system so that solved it. The bed were fine and we were able to use the bathroom so we decided to stay the 2 nights. We’re only here for volleyball tournament and we’re not coming back to this hotel. Oh we avoided breakfast we rather get it from somewhere else. "

"I Love Virginia. And the hotel was excellent. The room was roomy. Real spacious."

"good stay"

"Stayed with family of five, hotel has an indoor pool but kids did not want to go in. The water did not look clean. Hotel has a gym and breakfast. Parking available for a fee. "

"Great all around experience "

"Great place "

"The TV and refrigerator in my room weren't working. A call to the front desk initiated a visit from a housekeeping staff person, who had no idea what to do. Maintenance was not available. The room itself was very good, large and clean. Breakfast was very good, with many choices. Front desk staff was friendly, and as helpful as they could be. Would stay again, but check tv and refrigerator before getting settled."