This holiday inn is closed permanently. This hotel is now another hotel. I made reservations online here in Expedia and drove up and it is a different chain. It all worked out but I did not have a reservation! Luckily the hotel open there now was not booked completely!
They say this is holiday inn express on this app, however it’s the best western plus. We spent 30 minutes trying to find a hotel that does not exist. When we arrived to this hotel, the elevators were down and then the ice machine on our floor was not working.
Hotel was under renovation without any notice prior to arrive. Had to ask for everything including soap. Realized when ready for coffee, no cups. No carpet or baseboards in hallway. Everything was dirty with drywall dust. Air conditional was marginal at best. Asked for a different floor but apparently all floors were the same. Asked for a lower rate based on conditions but only received a token reduction. I have never written a review like this, so conclude what you want. Not a good experience.
The hotel was without basic things like ice. Sheets were dirty had to go get clean sheets and change bed ourselves. Bed was very "worn" and not comfortable in.the least. Had no soap in the restroom. Some outlets in the room didnt work, nor the telephone
We were here to drop off the kids for college. The hotel is under renovation so its in a bit disarray. Combine with Covid there is no service so......it’s a great location to food, shopping and college move in. Plenty of parking. Ask for the front side of the hotel if you want to see town, otherwise you just see country. Bonus....Whataburger is walking distance. And the customer service, TOP NOTCH!!
The rooms are dark and damp. Had a special odor to them. I thought it was just my room but i overheard other guests complaining of the same problems. The hotel is under remodel so hopefully it will get better soon
We booked this room online because it stated it had a pool and we have a 5 year old. Nothing was stated pool was closed. After check in when we asked we were told “oh the website isn’t updated yet” At this point the other hotels with pools were booked. Also after check in we were told the complimentary breakfast was also closed due to COVID which also was not updated on the website. Definitely would have picked a different hotel had this been disclosed.
Everything was very clean, love the remodel, staff was great,
เข้าพัก 1 คืน, กรกฎาคม 2020
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
18 มิ.ย. 2020
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
somewhat disappointed
The hotel is undergoing some renovation and there was a smell. The air conditioner kept making a loud noise every few minutes. The beds were very uncomfortable. The site did not say that the pool and breakfast was not available. We were told there would be sacks with to go breakfast and none available. We had stayed here in the past and were very pleased. Not the case this time.
We checked at 11 pm at night after driving 8 hours to get here. The front desk receptionist was unable to verify that the room had 2 queens plus a pull out sofa. She told us there were no rooms with this configuration, even though our reservation was listed this way. According to her all rooms sleep 4 people max and only had 2 beds. After 25 minutes, she grudgingly found an air mattress for us to use.
When we went upstairs to the rooms, there were 2 double beds and pull out double sofa (exactly matching the reservation description!!!!) We wasted 30 minutes standing around in the lobby because of her ignorance about the hotel she was working at.
I DO NOT RECOMMEND THIS HOTEL!
They've done a nice job renovating and modernizing, the rooms were clean and the beds were comfortable. The only minor complaint is they mounted the toilet paper several feet from the toilet so that only an orangutan might find it useful - the rest of us will have to remove the roll and set it on the tank :)
Hotel was very clean. Enjoyed the people there. Only problem was the pillows squashed down to nothing and it felt like there were no pillows at all asked for more pillows and they brought me two more. So over all stay was very nice.
The hotel was nice and breakfast was good. However the girl who checked us in was not friendly or engaging at all. Understanding everyone has a bad day maybe it was just that for her but in the hospitality business you should at least try to be pleasant. Husband went downstairs to see if they had aspirin and attitude wasnt any better. However we will book again since everything was nice.