2/10
My husband and I booked the large family room through Expedia. Two days before our stay, the hotel contacted us to inform us that there had been a flood, and unfortunately, our room was affected. They offered to move us to a smaller room with a partial refund. Given the short notice, we had no choice but to accept, even though we were disappointed to be downgraded—especially as this trip to Glasgow was for a special occasion.
However, more than a week after our trip, we have still not received the promised refund. The hotel has also stopped responding to our messages and inquiries. We are extremely disappointed with this unacceptable treatment and lack of customer service.
Irina
เข้าพัก 4 คืน, มิถุนายน 2025