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"Sour milk on breakfast bar. Stale bagels. I took pictures of our room. Requested via phone call a First floor, handicap accessible room with walk in shower. At check in I was told that she could see the notation but unfortunately the message wasn’t passed on and that room was taken. Handicapped room on 3rd floor with walk in shower. No!! No walk in shower. The shower curtain was yellowed and brown it was so filthy. There were 2 trash cans but not one in toilet area! Soiled dust ruffle on both beds. Couch was heavily stained and soiled. Soil on foot stool. We had 2 packs of coffee on our first morning for 3 people. Thought breakfast bar would be open for coffee at least by 5:30. No. We had to ask for coffee packs and cups every day. We never had housekeeping at our room the entire time. Requested trash removal. Never happened. We used to sty at Hyatt place on a regular basis. Will not stay there again nor will I recommend it to anyone! Extremely disappointed. "

"We had a great stay. The restroom could have been a little bit more cleaner. "