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"An OK experience. They let us check in early which was generous and super-helpful with two small children in tow. The reception is on the second floor, with only two relatively small lifts, so there was often a big queue for lifts at the ground floor and to get up to rooms at check-in/out times (stairs are fire escape only). Advise being a bit early to check out etc so you don't get caught in a queue. Family room was pretty tight space-wise."