We absolutely loved the hotel. The staff was friendly and helpful, rooms were excellent with all the amenities we could hope for and they had a large delicious breakfast selection. If we are back in the area we would stay here again.
ผู้เข้าพักจริง
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Zbigniew - Guest Experience Manager วันที่ 30 พ.ย. 2023
Dear Guest, thank you very much for staying with us and taking time to share you comments, We are happy to hear you enjoyed your time with us and we are looking forward to welcoming you again in the future. Our best regards!
Dear Jonas, Thank you for sharing with us your experience in Rezydent Sopot MGallery Hotel Collection. If you will be planing another visit in Sopot we hope you will visit our Hotel.
10/10 ดีเลิศ
Timo
6 พ.ย. 2023
Timo
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Zbigniew - Guest Experience Manager วันที่ 8 พ.ย. 2023
Dear Timo, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!
8/10 ดี
Billy
เดินทางเพื่อธุรกิจ
6 พ.ย. 2023
Billy
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Zbigniew - Guest Experience Manager วันที่ 8 พ.ย. 2023
Dear Billy, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!
Dear Madam, We are very glad for your review. Thank you for your time and we hope to see you again in the future. Positive opinions always motivate us.Best regards
8/10 ดี
Haldis
9 ต.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Haldis
เข้าพัก 7 คืน, กันยายน 2023
การตอบกลับจาก Zbigniew - Guest Experience Manager วันที่ 13 ต.ค. 2023
Dear Haldis, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!
Dear Jan, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!
10/10 ดีเลิศ
Maria
14 ก.ย. 2023
Maria
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Zbigniew วันที่ 19 ก.ย. 2023
Dear Maria, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!
10/10 ดีเลิศ
Gitte
4 ก.ย. 2023
Gitte
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Zbigniew วันที่ 10 ก.ย. 2023
Dear Gitte, thank you very much for your choice to stay with us and sharing your kind comments. We will be delighted having the opportunity to welcome you again in the future. Kind regards!
การตอบกลับจาก Zbigniew - Guest Experience Manager วันที่ 14 ก.ค. 2023
Dear Keld, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!
Dear Ingeborg, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!
Exceptional i was put an elderly room, small 2 beds
Johnny
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Zbigniew - Guest Experience Manager วันที่ 17 มิ.ย. 2023
Dear Johnny, Thank you for your visit and taking time to share your comments. We are sorry to hear that the stay did not meet your expectations. We de appreciate all you comments that we will analyse carefully to find the space for improvement. Kind regards and hope to see you again!
Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!
Dear Guest, thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again! Our best regards!
Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!
Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!
Dear Anna, thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again! Our best regards!
Dear Silje, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!
Very nice hotel in an excellent location at the top of Monte Cassino pedestrian walkway. Walking distance to the railway station ( where one can get a perfect breakfast)
Dear Thomas, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!
Dear Wasily, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!
Good morning,
Thank you very much for taking the time to write the above review and for the highest rating!
Best regards,
Zbigniew Brzakała
Guest Experience Manager
Good morning,
Thank you very much for taking the time to write the above review and for the highest rating!
Best regards,
Zbigniew Brzakała
Guest Experience Manager
Good morning,
Thank you very much for taking the time to write the above review and for the highest rating!
Best regards,
Zbigniew Brzakała
Guest Experience Manager
Dear Bao,
We very much appreciate your comments regarding your stay at the Rezydent Sopot MGallery Hotel Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
I loved the bed! Firm just as I like it. Plus a Memory foam pillow! The breakfast was a great deal and very good. Very nicely located. Highly recommended.
Sebastien
เข้าพัก 1 คืน, ธันวาคม 2021
การตอบกลับจาก Anna Daniel วันที่ 25 ธ.ค. 2021
Dear Sebastien,
Thank you for taking the time and trouble to complete a survey following your recent stay at Rezydent Sopot MGallery.
We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team.
Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests.
Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to our hotel in the near future.
Yours sincerely,
Anna Daniel
Guest Experience Manager
This hotel is very good, the staff are friendly and helpful. The food is amazing and the service was perfect. The room was comfortable and immaculately clean.
martyn
เข้าพัก 1 คืน, พฤศจิกายน 2021
การตอบกลับจาก Anna Daniel วันที่ 13 ธ.ค. 2021
Dear Martyn,
We very much appreciate your comments regarding your stay at the Rezydent Sopot MGallery Hotel Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Anna Daniel
Guest Experience Manager
Szanowny Panie Pawle,
Serdecznie dziękujemy za poświęcenie czasu na ocenienie naszego hotelu. Cieszymy się że wizyta w Rezydent Sopot MGallery była udana!. Mamy nadzieję że przy okazji kolejnej wizyty w Sopocie wybierze Pan nasz hotel ponownie.
Pozdrawiam serdecznie
Anna Daniel
Kierownik ds. Relacji z Gośćmi
Big bottle of L’occitane shampoo, conditioner and shower gel are installed inside the shower booth - it’s nice. But both shampoo and shower gel were completely empty. When I realized it, my hair was all wet already. Immediately tried to contact the reception but the intercom in the bathroom doesn’t work and the phone in bedside is broken!
Need to call from my iPhone to hotel tel number, which I checked in Google. I cannot believe it’s 5 star hotel…
ผู้เข้าพักจริง
เข้าพัก 1 คืน, สิงหาคม 2021
การตอบกลับจาก Anna Daniel วันที่ 28 ส.ค. 2021
Dear Izumi,
Thank you for taking the time to share your feedback.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Anna Daniel
Guest Experience Manager
Really nice and helpful staff. Clean nice room, really good location.
Liv Anne
เข้าพัก 2 คืน, สิงหาคม 2021
การตอบกลับจาก Anna Daniel วันที่ 25 ส.ค. 2021
Dear Liv Anne,
Thank you very much for staying with us and sharing your positive comments.We are delighted to hear you enjoyed your visit and we are looking forward to welcoming you again whenever you return to Sopot.
Best regards!
Anna Daniel
Guest Experience Manager
Er «passe» fornøyd med Hotellet. Standaren er relativt god men hotellet har merkbar støy fra jernbane samt mangelfullt AC anlegg på rommet. AC anlegget ble bemerket til kundefront uten at det ble gjort noe oppfølging.
ผู้เข้าพักจริง
เข้าพัก 7 คืน, สิงหาคม 2021
การตอบกลับจาก Anna Daniel วันที่ 16 ส.ค. 2021
Dear Guest,
Thank you very much for staying with us and sharing your valuable comments. We are delighted to hear you enjoyed your visit and we are looking forward to welcoming you again whenever you return to Sopot.
Kind Regards,
Anna Daniel
Guest Experience Manager
Very nice, fantastically located hotel. Feels more like a posh apartment building.
Stayed a week with my mom, we had a blast.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, สิงหาคม 2021
การตอบกลับจาก Anna Daniel วันที่ 16 ส.ค. 2021
Dear Guest,
Thank you very much for staying with us and taking the time to share you comments. We are pleased to hear you enjoyed your time with us and looking forward to welcoming you again in the future.
Best regards!
Anna Daniel
Guest Experience Manager
Hotellet er nyoppusset, og ser og føles helt bra. Vil ikke si at det er et 5 stjerners hotell dog. Servicen er ikke bra, dårlig trente folk i resepsjonen blant annet, men sånn er det overalt i Poeln, er ikke så mye å gjøre med.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, สิงหาคม 2021
การตอบกลับจาก Anna Daniel วันที่ 10 ส.ค. 2021
Dear Helt,
Thank you for taking the time and trouble to write the review following your recent stay at our hotel.
We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Rezydent Sopot MGallery Hotel Collection in the near future.
Yours sincerely,
Anna Daniel
Guest Experience Manager
Dear Guest,
We very much appreciate your comments regarding your stay at our hotel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Anna Daniel
Guest Experience Manager
Good spot at the center. Close to everything. Nice and clean. The parking cost 60 zl, parking at the galleria next to the hotel.
Felix
เข้าพัก 1 คืน, สิงหาคม 2021
การตอบกลับจาก Anna Daniel วันที่ 20 ส.ค. 2021
Dear Felix,
Thank you for taking the time and trouble to complete a survey following your recent stay at our hotel.
We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Rezydent Sopot MGallery Hotel Collection in the near future.
Yours sincerely,
Anna Daniel
Guest Experience Manager
Beautiful and classy hotel with excellent location (very central).
Recently renovated; ultra clean and fresh.
Our deluxe room was comfortable and spacious.
Although located in the center of the action; quiet and peaceful at night.
Reception staff attentive and helpful, especially Mr.Zbigniew.
Will be staying here again,
martyna
เข้าพัก 1 คืน, สิงหาคม 2021
การตอบกลับจาก Anna Daniel วันที่ 6 ส.ค. 2021
Dear Martyna,
We very much appreciate your comments regarding your stay at our hotel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Anna Daniel
Shore Experiences Manager
Szanowny Panie Arkadiuszu,
Dziękujemy za poświęcenie swojego czasu na wystawienie nam wysokiej oceny.
Mamy nadzieję wkrótce ugościć Pana ponownie!
Pozdrawiam serdecznie,
Anna Daniel
Kierownik ds. Relacji z Gośćmi
Ikke et 5-stjernes hotell, nærmere 3-stjerner. Air-condition fungerte dårlig i juli, og da vi ankom var det ikke dopapir på rommet. Frokostbuffeten trakk opp helhetsinntrykket, den var fantastisk. Ikke verdt prisen på nesten 3000 kr natten.
Anette
เข้าพัก 1 คืน, กรกฎาคม 2021
การตอบกลับจาก Anna Daniel วันที่ 3 ส.ค. 2021
Dear Anette,
Thank you for taking the time to tell us about your experience at Rezydent Sopot MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best Regards,
Anna Daniel
Guest Experience Manager