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"Lotte Hotel Seoul is a beautiful property. Everything was great - amazing breakfast buffet. The staff were so efficient and friendly that we were all amazed. This is definitely a 5-star hotel. Only unpleasant surprise I had was that you had to pay to use the sauna. "

"Loved their breakfast buffet. The two concierges that I met went out of their way to help me. What a great service and kind people!"

"Wonderful property- lovely staff "

"Everything was great "

"The location is amazing, right outside the train station. Breakfast is definitely worth the money. The staff here is excellent, especially Songmin Choi. She was very helpful, and her English is great, making communication super easy. She has excellent customer service skills and made me feel like I was staying in a five-star hotel. "

"I found a hair in my food and told the staff, but she just took it away without saying anything."

"I had an excellent stay in the Junior Suite. Beautiful lounge, a perfect room and friendly and professional staff. "

"Room service should be little faster just little faster. Good food"

"The staff is friendly. There is a 711 at the main floor which is very convenience for people who "