To begin with, property is very beautiful and great location, we stayed here for 3 nights. Checkin was good. They lack amount of luggage carts, for the size of the hotel. One of the 2 elevators was broken making very long lines to get to your floor, decided to take the stairs after waiting over 10 minutes. The rooms smelled nice, overall clean except the carpet, which got our sox to change color quickly. Every morning going to breakfast was a 1 hour journey with the broken elevators. During checkout, the room service went into our room to start cleaning while we didnt even checkout, we were going back and forth to our car bringing things because of lack.of carts. Also, this being a pet friendly hotel, they should just make a pet friendly floor, as I had families with dogs on both neighboring rooms, making it very difficult to put a baby to sleep with dogs barking at 10pm nonstop. Owners need to keep.up with maintenance of the building, as a Hilton client, dont think will be visiting this location on our next trip to Galveston.