We stayed 3 nights in 2 different facing rooms- lakeview and My Fuji view as there was no one room for 3 continuous nights of stay and it turned out very well as we had both views of the Kawaguchi lake and of Mt Fuji. The hotel itself is a little dated but the location is great and there is a hotel shuttle as well as the sightseeing red loop bus stop bus right outside the hotel itself. Breakfast is included in room rate and quite good. Dinner is good. Staff were friendly and helpful. Our first room for 2 nights was 484sq ft with a lovely lakeview. For the last night we had to move room and do a check out of our room by 11am and leave our bags with reception till 3pm to move into our other room with Mt Fuji view. The only thing was we discovered the room (about 484sq ft) which we paid for the last night with an open bath was the same price as what the hotel normally charge for their suite (753sq ft) on the hotels.com website for 4Feb 2020! So just be aware and enquire more carefully on the room types and pricing. It may of course be due to the demand and supply factor. Other than that caution I would recommend a stay at the hotel.
I cannot believe I spent over 400USD for a room that had not been updated in at least 30 years. I would not even give this hotel 2 stars. The online photos do not accurately depict the current condition of the rooms. Breakfast had a lot of options but again the room and furnishings were worn and dated.
The hotel location is good, many sight seeing place and small souvenir shop around. Staff were so nice, but not good at English! The food at restaurant is good. The only thing I don't like is check out time at 10AM !
The front desk staff were awesome! I regret not getting their names because I would like to mention them by name as they were so great. They helped us rearrange the night we stayed when Fuji was closed because of a typhoon and they helped us check to make sure we could go back the next day. They also helped us get a great dinner when a lot of places nearby were closed. They were really great!