"Bait-and-switch. Charged over $400 for a room with 'spa bath', only to discover, AT CHECK-IN, that the bath was broken. Also, the pool and hot tub (the other two reasons I booked this hotel) were 'being cleaned' and 'might be open later', only to find the pool completely drained, with yellow CAUTION TAPE blocking access to the pool/hot tub area. Then told pool was undergoing 'last-minute repairs' (no cleaners or service people ever on-site). Was told we could 'find another place' if we wanted a refund (on a Sat evening, this was impossible), but because we USED HOTELS.COM no partial refund could be given for lying about the spa-tub room. Well, at least we could watch TV with "all premium channels included". Nope! Not a single premium app was 'connected to the network', not even live TV (only discovered this after getting the dead batteries replaced in the remote). Could be a decent place with all the amenities working (AS ADVERTISED), but instead had a cheap motel feel (also greeted with half-used bottle of conditioner & the CHEAPEST soaps possible). I would really like someone to offer at least a 50% refund. Otherwise, I would advise you to steer clear of both Chantico Inn AND Hotels.com, as neither seems interested in taking responsibility for false advertising and terrible service."