Thank you for this information, we take this seriously and will be looking into it. Also if at anytime you wish to call the hotel with your bank institution so we can clear up and payment discrepancies we will be more than willing to assist.

We apologize for the unfortunate experience you had at our hotel.

Your feedback has been noted.

Carl, thanks for your feedback. Our hotel as an extended stay property will not provide daily housekeeping services, so guests are advised about that during the check in process and will need to stop by to get additional towels. I also understand the flooring condition of the wood, we are working on getting those details addressed. Thanks again for your feedback.

Thanks for taking the time to provide feedback regarding your stay. We will share this with our housekeeping team and we look forward to welcoming you back if/when you're in the area.

Thanks for the rating, we look forward to earning a 10 if you're back in the Bedford area.

We appreciate your rating and hope to welcome you back soon.

Thank you for taking the time to provide this feedback. We understand our product may not be the newest but we pride ourselves on providing consistent great and genuine service, and a clean environment where everything works and we hope to welcome you back.

Your feedback has been noted.