Exterior

Reviews of Rodeway Inn Florence - Cincinnati South

2 out of 5
Rodeway Inn Florence - Cincinnati South
7928 Dream Street, Florence, KY

Reviews

5.8
Rating 10 - Excellent. 135 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 228 out of 1000 reviews" "
Rating 4 - Poor. 170 out of 1000 reviews" "
Rating 2 - Terrible. 231 out of 1000 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Jullisa

Liked: Staff & service
Disliked: Property conditions & facilities
Place had terrible smells and facility needs to be updated. Air conditioner didn’t work. Ok for a quick visit.
Stayed 1 night in May 2024
Response from dee on 19 May 2024
Thankyouforyourreview. We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. The odor issue that you have noted will be addressed in an attempt to correct and improve our hotel

8/10 Good

Edvanio

Liked: Cleanliness, staff & service, property conditions & facilities
I found the accommodation very quiet, the breakfast I found very weak, I suggest putting a fruit as an option.
Stayed 1 night in May 2024
Response from dee on 19 May 2024
Thankyoufortaking the time to write your review. I am sorry breakfast did not meet your expectations. It is only through your feedback that improvements are considered and made, to improve our guests' experience. We very much appreciate your business and thank you for staying with us.

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in May 2024
Response from dee on 15 May 2024
Thankyoufortheopportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our room attendant staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from dee on 15 May 2024
Wearehappytohearthatyouenjoyed your stay with us at Rodeway Inn Florence KY. We truly want all of our guests to find comfort at our hotel. Thank you for staying with us and thank you for taking the time to let us know how your stay was. We hope that when you are in the Northern KY area you will stay with us again.

2/10 Terrible

Edson

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It wasn’t safe. Some stranger came to knock on my door thinking that I was hammering his wife. The place is full of junkies. However, if you want cheaper things that is the best place to be.
Stayed 3 nights in May 2024
Response from dee on 15 May 2024
Thankyoufortaking the time to post about your recent stay with us. I want you to know that guest comfort and safety are our utmost concerns. We are committed to making every possible effort to provide a secure environment with our security services which is on property. If you have further questions please contact management directly at the hotel

2/10 Terrible

Firas

Disliked: Cleanliness, staff & service, property conditions & facilities
Very nasty, bed got blood spots, other bed got bugs, floor sticky and patched, toilette was awful.
Stayed 1 night in May 2024
Response from dee on 9 May 2024
I am so sorry for the experiences you have encountered at our property. Your commentsconcern me greatly. If you could reach out to me directly at the hotel, so we can discuss thisfurther. I look forward to speaking with you with you soon.

8/10 Good

Patricia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I like the location. I like was quiet. I don't like the shower bath was dirty, and on the back door were some guys in an inconvinient condition.
Stayed 3 nights in Apr 2024
Response from dee on 4 May 2024
Thank you for taking the time to post about your recent stay with us. I want you to know thatguest comfort and safety are our utmost concerns. We are committed to making every possibleeffort to provide a secure environment with our security services which is on property. If youhave further questions please contact management directly at the hotel.

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk representative was awesome
Stayed 1 night in Apr 2024
Response from dee on 4 May 2024
Thank you for the outstanding review of your recent stay at Rodeway InnFlorence KY. I will be sure to share you kind comments with the staff, as they lovereceiving feedback. We cannot wait to have you back as our guests, and continueto "wow" you.

2/10 Terrible

Marcella

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nasty and disgusting it's very unhealthy and just plum gross
Stayed 1 night in Apr 2024
Response from dee on 28 Apr 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay.Your feedback is extremely valuable to us, as we strive to improve with each and every stay.Thank you very much for bringing your concerns to our attention.

2/10 Terrible

Scott

Stayed 1 night in Apr 2024
Response from dee on 15 May 2024
Thankyouforleaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our housekeeping staff so we can improve. I hope you'll give us another chance in the future.

6/10 Okay

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is outdated. The outlets couldnt hold the plug in all the way. The toliet clugged to easy.
Stayed 1 night in Apr 2024
Response from dee on 25 Apr 2024
Thank you for your review. We truly regret that the accommodations were not what you hadexpected. Your opinion and satisfaction is very important to us and we are very sorry we wereunable to meet your expectations. We continually try to do our very best for all of our guests.

6/10 Okay

Victor

Stayed 1 night in Apr 2024
Response from dee on 15 May 2024
Thankyoufortaking the time to write a review of your stay. The issues you described are truly regrettable. We sincerely apologize for any inconvenience caused to you. Rest assured we will do everything we can to make the necessary improvements

8/10 Good

Juan Pablo

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from dee on 22 Apr 2024
I appreciate you taking the time to tell us about your experience. Yoursatisfaction and continued trust are our top priorities. I look forward to showingyou that we are continuously working hard to make sure each visit meets yourexpectations and our high standards

8/10 Good

Dayner

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good, the personal its amable
Stayed 4 nights in Apr 2024
Response from dee on 22 Apr 2024
We are happy to hear that you have enjoyed your recent stay at Rodeway InnFlorence KY. Thank you for staying and taking the time to post a review. We hopeto see you again on your next visit to the Northern KY area.

10/10 Excellent

DEEPAK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 4 nights in Apr 2024
Response from dee on 19 Apr 2024
Thank you for taking the time to post a review of your stay with Rodeway InnFlorence KY. We are happy to see you enjoyed your stay with us and we hope tosee you again on your next trip to Northern KY.

4/10 Poor

Joe

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from dee on 19 Apr 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience whenstaying with us. We strive to make sure each guest has a memorable experience and we didn'tdo that for you. I will share your comments with our housekeeping staff so we can improve. Ihope you'll give us another chance in the future.

4/10 Poor

Suzanne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Inexpensive stay but in really poor condition- multiple holes in blanket and a stain, really uneven floor, and the pool area looked like it was used for mattress storage.
Stayed 1 night in Apr 2024
Response from dee on 15 Apr 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay.Your feedback is extremely valuable to us, as we strive to improve with each and every stay.Thank you very much for bringing your concerns to our attention.

10/10 Excellent

deepak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Vary good location,clean and safe environment at convenient price
Stayed 3 nights in Apr 2024
Response from dee on 15 Apr 2024
Thank you for brightening our day with your kind comments. We are happy thatyou enjoyed your stay with us. We will see you soon at Rodeway Inn Florence KY

8/10 Good

Mohammad Reza

Stayed 2 nights in Mar 2024
Response from dee on 15 Apr 2024
Thank you for brightening our day with your kind comments. We are happy thatyou enjoyed your stay with us. We will see you soon at Rodeway Inn Florence KY

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2024
Response from dee on 15 Apr 2024
Thank you for your outstanding review of the hotel. I'm happy to hear that youenjoyed your accommodations, and we hope to see you again very soon atRodeway Inn Florence KY.

10/10 Excellent

Ritu

Nice Stay and clean hotel
Stayed 1 night in Mar 2024
Response from dee on 23 Mar 2024
Thank you for your recent stay with Rodeway Inn Florence KY and for taking thetime to review the hotel. We appreciate the outstanding review, and the kindcomments you have mentioned. We are happy that you enjoyed your stay withus. We will see you on your next visit to Northern KY.

2/10 Terrible

Kande

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not enjoy our stay. Our room was very dirty the bathroom was extremely dirty the tub was disgusting we couldn’t even use it. I even went to housekeeping to tell her to clean and it’s like she didn’t know what I was saying. The blanket had cigarette burn holes in them. Some of the outlets didn’t work. There was only a few channels that actually worked on the tv. There was a man walking up and down our hall and laying on the steps just very weird. My kids and I were not comfortable at all we had no choice but to stay since I already paid for it. Never again
Stayed 3 nights in Mar 2024
Response from dee on 19 Mar 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience whenstaying with us. We strive to make sure each guest has a memorable experience and we didn'tdo that for you. I will share your comments with our housekeeping staff so we can improve. Ihope you'll give us another chance in the future.

6/10 Okay

Anquinette

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pulled covers back and there were roaches in our bed. My boyfriend had one crawling on him!
Stayed 2 nights in Dec 2023
Response from dee on 24 Feb 2024
My deepest apologies, I regret that your stay did not live up to our usual expectations. Restassured the issues you experienced have been addressed with my team to better prevent fromhappening to future guests.

4/10 Poor

Gena

Stayed 1 night in Feb 2024
Response from dee on 12 Feb 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that yourstay at the hotel was not up to par. We will share your review with our room attendant staff toensure improvements are made. We very much appreciate your business and thank you forstaying with us.

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Good!
Good enough room for a night. Comfortable and clean. Would stay again.
Stayed 1 night in Jan 2024
Response from Ritu Kapoor on 1 Feb 2024
I am glad to hear that you find a great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Rodeway Inn Florence KY.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ritu Kapoor on 1 Feb 2024
We are happy to hear that you have enjoyed your recent stay at Rodeway Inn Florence KY. Thank you for staying and taking the time to post a review. We hope to see you again on your next visit to the Northern KY area.

4/10 Poor

Nakita

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ritu Kapoor on 1 Feb 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Might be our last stay.
Basic stay heat barely worked so my family was freezing! People being loud all nogh5 long seemingly on their phones just stabdibg out our door even past 12am!
Stayed 1 night in Jan 2024
Response from Ritu Kapoor on 2 Feb 2024
Thank you for taking the time to let us know how we are doing. I have shared your feedbackwith my staff and we are working to correct your concerns. Please come back and visit us whenyou are in the area and give us another chance to "WOW' you.

6/10 Okay

Dena

Disliked: Property conditions & facilities
For the price point you definitely get what you pay for. It’s not the worst place I’ve ever stayed in or messiest but there were a few things I wish were different. The room was extremely drafty perhaps due to it being a storm upon a rival but the window also leaked so badly I had to place a towel in the window to make sure it didn’t go everywhere. The sink drained very slowly as did the shower but again. The price is what you get. The front desk staff were super friendly and helpful and nice however the housekeeping staff was extremely rude and demanded to see every single towel in the room before replacing the one that was stopping the leak in the window.
Stayed 2 nights in Jan 2024
Response from Ritu Kapoor on 2 Feb 2024
Thank you for taking the time to write a review of your stay. The issues you described are trulyregrettable. We sincerely apologize for any inconvenience caused to you. Rest assured we willdo everything we can to make the necessary improvements

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rodeway inn Florence
The staff was very helpful and polite. Anything you asked for within reason they would accommodate. Also it was very reasonably priced
Stayed 1 night in Dec 2023
Response from Ritu Kapoor on 2 Feb 2024
I am glad to hear that you find a great value in our hotel. We strive to give greatservice and clean comfortable rooms at a great value. Thank you for sharing yourexperience. The staff loves to hear when they receive positive feedback. Wehope to see you soon at Rodeway Inn Florence KY.

4/10 Poor

Nicholas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bottom of the barrel
Stayed 4 nights in Dec 2023
Response from Ritu Kapoor on 2 Feb 2024
Thank you for taking the time to let us know how we are doing. I have shared your feedbackwith my staff and we are working to correct your concerns. Please come back and visit us whenyou are in the area and give us another chance to "WOW' you.

8/10 Good

Alicia

Stayed 2 nights in Dec 2023

10/10 Excellent

SUNIL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lot of restaurants near by at walkable distance. Wi-Fi works great and price is the best in town. Nice clean rooms and friendly staff.
Stayed 1 night in Jan 2024
Response from Ritu Kapoor on 2 Feb 2024
Thank you for taking the time to post a review of your stay with Rodeway InnFlorence KY. We are happy to see you enjoyed your stay with us and we hope tosee you again on your next trip to Northern KY.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ritu Kapoor on 1 Feb 2024
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

6/10 Okay

Gary

Stayed 1 night in Dec 2023
Response from Ritu Kapoor on 2 Feb 2024
We are happy to hear that you enjoyed your stay with us at Rodeway InnFlorence KY. We truly want all of our guests to find comfort at our hotel. Thankyou for staying with us and thank you for taking the time to let us know how yourstay was. We hope that when you are in the Northern KY area you will stay withus again.

8/10 Good

Benito

Liked: Cleanliness, staff & service
Very kind staff and manager. Patient and straightforward with checking in. Jai Sri Krishna, Jai Sri Ram, Jai Prabhupada
Stayed 1 night in Dec 2023
Response from Ritu Kapoor on 2 Feb 2024
I am glad to hear that you find a great value in our hotel. We strive to give greatservice and clean comfortable rooms at a great value. Thank you for sharing yourexperience. The staff loves to hear when they receive positive feedback. Wehope to see you soon at Rodeway Inn Florence KYHare krishna....hari bol

10/10 Excellent

Mikhail

Stayed 1 night in Nov 2023
Response from Ritu Kapoor on 2 Feb 2024
I appreciate you taking the time to tell us about your experience. Yoursatisfaction and continued trust are our top priorities. I look forward to showingyou that we are continuously working hard to make sure each visit meets yourexpectations and our high standards

10/10 Excellent

jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding property. my kids love the breakfast and management is very friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this place, front desk staff was very professional, they had breakfast in morning with waffles. will be back soon
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms are clean and definitely bug free, close by to many restaurants. free breakfast in morning which is a plus point
Stayed 1 night in Nov 2023

2/10 Terrible

Rufino

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff
Stayed 7 nights in Nov 2023

2/10 Terrible

Shreyash

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of cockroaches!!!!!
Stayed 2 nights in Nov 2023

2/10 Terrible

Abid Salman

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I have ever stayed in. Cockroaches in the bathroom, water clogs in the bathroom sink. Rusted microwave oven will do the job but looks disgusting. Holes in the bedsheet may be because of cigarette ashes.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shakiir

Stayed 1 night in Nov 2023

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Good price. No ice was available from either machine when I checked in.
Stayed 1 night in Oct 2023

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

renae

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS
I checked my friend in and she couldn't even stay because of bed bugs
Stayed 2 nights in Oct 2023

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad area. Crappy hotel with tons of broken fixtures
Stayed 3 nights in Oct 2023

10/10 Excellent

henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms are big, hot breakfast was decent, all the employees makes you feel welcome. If im back in area this is go to hotel. definitely recommended
Stayed 1 night in Oct 2023

2/10 Terrible

Chris

Stayed 3 nights in Oct 2023