Leonardo Hotels hotels in Flat Top

"Staff was very friendly. Room was clean but had a dank smell. Surrounding guests were quite loud and unruly throughout all hours of the day and night."

"Clean room. Nice amenities like the snack area. Easy access to my room. "

"At 3am in the morning couldn’t flush toilet had to move to a room on other side of floor then the elevator wouldn’t go dn to 1st floor spoke to the lady who said she was a mgr wasn’t apologetic at all about none of the situations told me jst put the elevator on hold & the other one would com up to 3rd floor this was after I walked dn 3 flights of steps I was told by the same mgr that she would giv me $25. off per night which I’m waiting to receive so I won’t b stayn at the Country Inn Suites hotel in Princeton WVa any more"

"Solid place, clean, nice people…good Italian Restaurant next door"

"Fine"

"Most wonderful and friendly staff but u had so many glitches with housekeeping that dampens my spirit about the place. I ask for extra towels (tip of $7)- and ask the GM in the hallway and hear her even walkie talkie about it & no towels. Next day no service and the next day they left me without ANY toilet tissue. That’s too many misses. "

"I made my reservation online and provided a credit card to hold the room, but when I checked in, I clearly told the front desk associate that I wanted to pay in cash at checkout. She was very kind and assured me she would note it in my reservation and that paying cash in the morning would not be an issue. Unfortunately, my experience the next morning was completely different. The front desk clerk on duty was immediately rude and dismissive. When I explained that I wanted to pay in cash, she told me that the payment had already been processed overnight and that there was nothing she could do. I calmly explained the conversation I had the night before, but she refused to help and would not even contact a manager, stating it was Saturday and she wouldn’t call anyone. I remained respectful throughout the interaction and stepped outside to contact corporate and file a formal complaint. Before leaving, I decided to give it one more try. When I went back inside, there was a manager present. She was professional and helpful, processed a refund to my credit card, and allowed me to pay in cash as originally requested. However, the initial employee continued to be unprofessional and even told me I should have handled it the night before—which I had attempted to do—and then went as far as telling me not to return or stay at this hotel again. As a respectful guest who takes care of the places I stay, I found this treatment completely unacceptable. While I appreciate the manager resolv"

"Stains all over the place in the room, crusty stuff of chair and couch. Pull out bed from couch had stains on the mattress. Carpet was sticky and the toilet backed after just being flushed with no solids. The breakfast was mediocre at best, but you get it for free."

"The beds were extremely comfortable. Nothing fancy about breakfast but it was adequate and the area was kept clean."