Thank you for your feedback.

We're sorry to hear of your experience. We will be looking into your comments and following up with our staff. Thank you for sharing.

We are sorry to hear of this. We are hopeful that we were able to fix the issues experienced quickly and efficiently.

We apologize for the pool being closed. Unfortunately we had to close the pool earlier than anticipated due to increased restrictions from COVID-19.

We are sorry you feel this way. We have switched to "on demand" housekeeping service for stayovers in an effort to slow the spread of COVID-19 as well as respect the privacy of our guests. Due to COVID-19, we have been forced to suspend our food and beverage operations, including breakfast as well as close our pool due to increased COVID-19 restrictions. During these unprecedented times, we are taking all the precautions and following all guidelines to ensure the safety and well-being of our guests and our employees alike.

We are sorry you experienced this issue. Our housekeeping service, in response to COVID-19, is by request only. Our records indicate a one time service request during your stay and we see that this request was fulfilled. For future guidance, please note that you must request each day in order to receive service each day, a one time request does not put in a request for your whole stay. We apologize if this was not relayed to you while on site.

Thank you for sharing. We will address your feedback with the parties responsible.

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Thank you for sharing!

Thank you for your feedback. We will address the concerns mentioned.

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Thank you for the 10/10. We hope to see you again soon!

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Thank you for sharing your stay with us.

Thank you for sharing. We are sorry you were unhappy and will be looking into your comments and working to ensure we can properly address them.

Thank you for sharing. We are sorry to hear that you lost power but happy we were able to accommodate you during these times. We will be looking into your comments and working to ensure we can properly address them.

Thank you for sharing.

Thank you for sharing. We are sorry you were unhappy and will be looking into your comments and working to ensure we can properly address them.

Thank you for sharing.

Thank you for the 8/10. We hope to see you again soon.

We are sorry for the wait. The front desk agent was tending to an immediate guest situation.

Thank you for sharing. We will look into your stay with us.

Thank you for sharing.

Thank you for the positive feedback. We look forward to accommodating you again soon! Stay safe and be well!

Thank you for sharing. We have refrigerators and microwaves upon request at no additional charge. We apologize if this was not relayed to you during your stay.

Thank you for the 10/10 review. We appreciate your kind feedback.

Thank you for 8/10 feedback. We look forward to accommodating you again in the near future!

Thank you for your feedback. As we plan a hotel wide renovation, we will rely on your comments as we move forward.

Thank you for the 4/5 review!

Thank you for your feedback. As we embark on hotel wide renovations, we will certainly be relying on guest comments to ensure we are making the changes necessary to fulfill our guests' needs.

Thank you for your feedback. We will follow up with the staff member regarding the wake up call and ensure there is protocol in place to make sure they are taken care of.

Thank you for your feedback. We will follow up on the claim regarding your room's climate.

We are sorry to hear this. We are looking into your billing discrepancy and will work diligently on rectified any issues. Thank you.

Thank you for your generous feedback. We are glad you enjoyed your stay with us and look forward to accommodating you again.

We are so happy you found our hotel clean and our staff helpful. We are looking forward to accommodating you again!

Hi Jennifer, Thank you for taking the time to write us such a generous review and for allowing us an opportunity amidst the negativity you saw online. We are so happy to hear that we defied the odds and we are not what others may have portrayed us as before. We hope to accommodate you and your dog counterparts again very soon!

Thank you for sharing.

We're sorry to hear of this. We will ensure our maintenance staff is always timely in responding to issues.

Thank you for your feedback.

Thank you for sharing.

We are sorry to hear of your experience. Our lot was plowed and sidewalks shoveled, we apologize if you left earlier than this was taken care of as it was done by 7am. We are looking into your comments and will be addressing them immediately with our team. Thank you.

We are sorry to hear of your experience. We will be reviewing your comments and addressing them immediately with our team. Thank you.

Thank you for your feedback. We are going through renovation and will be redoing all of our public space hallways and rooms.

Thank you for your feedback. We are undergoing a renovation which will include new mattresses, carpeting, amongst various other improvements. We are hopeful you will allow us another opportunity to make things right.