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"Clean rooms, friendly staff, loved the 24 hour coffee."

"Rooms slightly outdated but clean. Friendly helpful staff."

"The building is old. It smells like mildew. We were told that maid service was every other day. We arrived on Friday and DID NOT get service until Tuesday! I had to ask for towels every day. The maid told us she had been on vacation."

"Beautiful lobby and pool area!"

"I don't normally do reviews because I travel often but this was probably the most disappointing experience at a Hampton. Our room was not ready at check-in. The coffee bar was not stocked on one occasion. When we asked for an item, it was tossed on the counter to us. The attendant didn't even restock the counter, just got us 2 packets. The breakfast toaster was not working on both days. When I asked about it, I was told they were waiting on a new one. I get it, but why have it out for people to...

"Things were just ok"

"Very nice and clean room. Staff was very helpful and forthcoming. Will definitely return!"

"It was inconvenient to bring luggage to the second floor without elevator. The lodge rooms were in a separate building with an access key needed every time entering the main door. We have been charged very high rates for the least amount of amenities. On top of it they charged extra for the water bottles. The lodge location was 40 min away from my destination the letchworth state park."

"After a full day with the kids at the Strong National Museum of Play in Rochester, it was so nice to arrive here and be warmly welcomed and have a comfortable place to lay our heads for the night. From the lovely young lady who welcomed us at evening reception to the daytime reception staff, everyone was exceptionally kind and helpful. Even the cleaning staff we passed in the hallways were always so friendly and welcoming. Thank you to the entire team for your wonderful hospitality and for...

"It was clean, staff was pleasant. Room was big enough for our bikes. The room was quiet and was accessible to Empire State trail."

"Very convenient to RIT. The staff was very kind and helpful. The parking lot was well lit with ample spots."

"Very clean room."