2/10 Terrible
Emily
29 Sep 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Were put on the main floor. The problem is our sliding door didn’t lock (from both sides) so we asked to be moved to another room since obviously we didn’t feel safe sleeping completely exposed to anyone who could walk right into our room being on the first floor. Worried for both our safety and the security of our belongings.. They told us they did not have another room as they were completely booked, and that theyd contact their “technical department”. After waiting around an hour just to hear their department would not come at this hour, we decided to book another hotel elsewhere since we didn’t feel comfortable. Once we told them we were leaving they all of a sudden had a room available for us… at this point we were quite angry and had already booked another hotel and just felt a bit messed around so we declined and left. After filing a grievance with Expedia, they had to confirm the refund with the hotel who had the audacity to decline (again, it was our safety at risk not a personal preference issue). Absolutely horrible experience after driving all day to get to Oludeniz and arriving late as it was.
Not to mention their only staff was a young boy no older than 21 who (no no fault of his own as he’s clearly a young kid) was not mature or responsible enough to handle the situation appropriately. He was very kind and helpful to the best of his ability but they absolutely need some more experienced staff to handle situations like this. HORRIBLE experience.
Emily
Stayed 1 night in Sep 2023